General Manager

Leisure People; Swansea; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Free parking on site

Job summary

Leisure People is seeking a hands-on General Manager for a well-established leisure venue in Swansea. The role requires recruiting and developing a large front-line team, delivering exceptional customer experiences, and driving revenue across admissions, F&B, and exclusive hires.

You will manage operations with a strong focus on labour efficiency, health & safety, and process discipline, including local sales and a social media strategy. Interviews are available now.

Qualifications

• 3 years managerial experience leading a customer focused high footfall leisure, hospitality or retail business.
• Front of house leadership and coaching teams and delivering a great customer experience.
• Analytical approach and passion to be the very best.

Responsibilities

• Recruit, train, coach and induct the management team and large team of frontline staff.
• Lead the team to deliver the operational plan and ensure customers have an excellent experience.
• Be process and systems oriented with labour management, operations detail and health and safety compliance.
• Drive multiple revenue streams including admissions, food & beverage and exclusive hire.
• Execute local sales and marketing plans, including social media management.
• Work duty management shifts and a minimum of 1 weekend in 2.

Skills

Managerial experience

Customer focus

People leadership

Job description

General Manager - Swansea £50 -55K basic £65K + OTE

We are looking to recruit a hands-on General Manager to run a well-established and very successful leisure venue in Swansea.

Responsibilities will include:

• Recruit, train, coach and induct the management team and large team of full and part-time front-line staff members.
• Lead the team to deliver the operational plan and ensure customers have a consistently excellent experience whilst visiting the Centre.
• Be process and systems orientated with a keen eye for delivering labour management, operational detail and health and safety compliance.
• Commercially astute to drive multiple revenue streams including admissions, food and beverage and exclusive hire.
• Execute local sales and marketing plans, including social media management.
• Work duty management shifts and a minimum of 1 weekend in 2.

Ideal backgrounds will be:

• 3 years Managerial experience leading a customer focused high footfall leisure, hospitality or retail business.
• A front of house approach to leading and coaching teams and delivering a great customer experience.
• Have an analytical approach and a passion to be the very best.

In addition to a competitive basic salary of £50-55K dependent on experience, there is an annual performance related bonus of up to 30%, 33 days holiday per annum, pension scheme and free parking on site. There are also excellent opportunities to develop your career as the business continues to expand throughout the country.

Interviews are immediately available.