General Manager

FB Rochester; Strood; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

A Place for Everyone

Competitive Pay & Benefits

Awesome Discounts

Career Development

Wellbeing & Support

Perks & Rewards

Team Competitions & Events

Salary Sacrifice Scheme

Job summary

Frankie & Benny's in the United Kingdom is seeking a passionate General Manager to lead operations in a fast-paced, guest-first environment. You will be the face of the brand, delivering memorable hospitality and driving team performance.

You’ll develop your people, ensure safety and compliance, and shape guest experiences while managing commercial performance. The role offers a 45-hour contract, bonus opportunities, and a supportive, inclusive team culture.

Qualifications

• Experience leading a hospitality team in a fast-paced environment.
• Strong understanding of safety and compliance in food service.
• Customer-focused leadership with a track record of achieving targets.

Responsibilities

• Lead from the front and deliver unforgettable guest experiences.
• Drive performance and exceed brand and restaurant goals.
• Inspire and develop your team and nurture future leaders.
• Ensure safety and compliance keeping operations running smoothly.
• Be commercially savvy and understand how decisions impact the business.

Job description

Be the Heart of Frankie & Benny's - Become Our General Manager!

AtFrankie & Benny's, we believe life's best moments happen around the table sharing great food, laughter, and unforgettable memories. If you're a passionate leader who thrives in a fast-paced, high-energy environment and loves delivering standout hospitality, this is your moment.

Why Join Frankie & Benny's?

We know that happy teams create amazing guest experiences, so we offer:

• A Place for Everyone- We celebrate individuality and welcome anyone who brings energy, leadership, and a love for great food.
• Competitive Pay & Benefits- 45-hour contract, quarterly bonus, and opportunity to earn Tronc
• Awesome Discounts- 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Career Development- Fully funded apprenticeships in Operations Management (Level 5).
• Wellbeing & Support- Our Employee Assistant Programme includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
• Perks & Rewards- Early access to wages, discounted gym memberships, and savings on theme parks, shopping, and more!
• Team Competitions & Events- Win trips, join team parties, and earn e-points to spend on your favourite brands.
• Salary Sacrifice Scheme - Make the most of tax-efficient savings on National Insurance, pension contributions, and a range of lifestyle benefits.

What You’ll Do as a General Manager:

• Lead from the frontbe the face of Frankie & Benny's, delivering unforgettable guest experiences.
• Drive performanceand exceed brand and restaurant goals.
• Inspire & develop your team and build a fun, motivated crew and nurture future leaders.
• Ensure safety & compliancekeeping everything running smoothly and legally.
• Be commercially savvyand understand how every decision impacts the bigger picture.

Who We're Looking For:

If you've got a real love for hospitality, enjoy bringing people together, and thrive in the buzz of a fast-paced, guest-first environment, you might just be the perfect fit for us.

At Frankie & Benny's, our teams are like family. We put people at the heart of everything we do, creating a welcoming, inclusive workplace where you can be yourself, feel supported, and grow your career. If you need any reasonable adjustments during the hiring process, just let us know - we've got you.

Thinking about using AI tools for your application? They can be great for getting started, but what really makes an application shine is you – your experience, personality, and leadership style.

What's the process?
Application → CV review → friendly phone chat → first-stage interview → second-stage interview → offer and onboarding

At Frankie & Benny's, we don't just look for experience – we look for people with a genuine love for hospitality who care about their teams and our guests. If that sounds like you, we'd love to welcome you to the family.