General Manager

C2crestaurants; Rochester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

A Place for Everyone

Competitive Pay & Benefits

Awesome Discounts

Career Development

Wellbeing & Support

Perks & Rewards

Team Competitions & Events

Salary Sacrifice Scheme

Job summary

Frankie & Benny's in Rochester, England, is seeking a passionate General Manager to lead daily operations with energy and a guest-first focus. You’ll drive performance, inspire your team, and ensure safety, compliance, and exceptional service across the restaurant.

You’ll be the face of the brand, commercially minded and people-focused, delivering memorable dining experiences while coaching your team to succeed.

Qualifications

• Leadership required to lead and motivate large teams.
• Strong focus on guest experiences and service standards.
• Ability to develop and coach team members.
• Ensure safety, compliance, and regulatory requirements.
• Commercial awareness and cost-control mindset.

Responsibilities

• Lead from the frontbe the face of Frankie & Benny's, delivering unforgettable guest experiences.
• Drive performanceand exceed brand and restaurant goals.
• Inspire & develop your team and build a fun, motivated crew and nurture future leaders.
• Ensure safety & compliancekeeping everything running smoothly and legally.
• Be commercially savvyand understand how every decision impacts the bigger picture.

Skills

Leadership

Guest experience

Team development

Safety & compliance

Commercial awareness

Job description

Be the Heart of Frankie & Benny's - Become Our General Manager!

AtFrankie & Benny's, we believe life's best moments happen around the table sharing great food, laughter, and unforgettable memories. If you're a passionate leader who thrives in a fast-paced, high-energy environment and loves delivering standout hospitality, this is your moment.

Why Join Frankie & Benny's?

We know that happy teams create amazing guest experiences, so we offer:

• A Place for Everyone- We celebrate individuality and welcome anyone who brings energy, leadership, and a love for great food.
• Competitive Pay & Benefits- 45-hour contract, quarterly bonus, and opportunity to earn Tronc
• Awesome Discounts- 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Career Development- Fully funded apprenticeships in Operations Management (Level 5).
• Wellbeing & Support- Our Employee Assistant Programme includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
• Perks & Rewards- Early access to wages, discounted gym memberships, and savings on theme parks, shopping, and more!
• Team Competitions & Events- Win trips, join team parties, and earn e-points to spend on your favourite brands.
• Salary Sacrifice Scheme - Make the most of tax-efficient savings on National Insurance, pension contributions, and a range of lifestyle benefits.

What You’ll Do as a General Manager:

• Lead from the frontbe the face of Frankie & Benny's, delivering unforgettable guest experiences.
• Drive performanceand exceed brand and restaurant goals.
• Inspire & develop your team and build a fun, motivated crew and nurture future leaders.
• Ensure safety & compliancekeeping everything running smoothly and legally.
• Be commercially savvyand understand how every decision impacts the bigger picture.

Who We're Looking For:

If you've got a real love for hospitality, enjoy bringing people together, and thrive in the buzz of a fast-paced, guest-first environment, you might just be the perfect fit for us.

At Frankie & Benny's, our teams are like family. We put people at the heart of everything we do, creating a welcoming, inclusive workplace where you can be yourself, feel supported, and grow your career. If you need any reasonable adjustments during the hiring process, just let us know - we've got you.

Thinking about using AI tools for your application? They can be great for getting started, but what really makes an application shine is you – your experience, personality, and leadership style.

What's the process?
Application → CV review → friendly phone chat → first-stage interview → second-stage interview → offer and onboarding

At Frankie & Benny's, we don't just look for experience – we look for people with a genuine love for hospitality who care about their teams and our guests. If that sounds like you, we'd love to welcome you to the family.