General Manager

Basrah Lounge; Stretford; On-site; GBP 65,000 - 90,000; Full time

Job summary

Basrah Lounge in the United Kingdom is seeking a General Manager to take full responsibility for day-to-day operations of the restaurant and lounge. This is a senior management position requiring leadership, strategic oversight and hands-on involvement to drive service standards and profitability.

The successful candidate will lead from the front, manage a large team across front-of-house and kitchen, and own the performance of the business when owners are not present.

Responsibilities

• Lead, manage and motivate the entire restaurant and lounge team.
• Manage supervisors, assistant managers, front-of-house, kitchen and support staff.
• Ensure every department is properly staffed and operating efficiently.
• Prepare and manage staff rotas while controlling labour costs.
• Recruit, train, develop and performance-manage employees.
• Deal professionally with staff issues, complaints and disciplinary matters.
• Maintain excellent standards of customer service and guest experience.
• Handle customer complaints and resolve problems quickly and professionally.
• Ensure food hygiene, health & safety, licensing and company procedures are followed at all times.
• Maintain excellent standards of cleanliness throughout the premises.
• Monitor sales, staffing costs, wastage and other key operating costs.
• Review daily and weekly performance and identify areas requiring improvement.

Job description

GENERAL MANAGER – BASRAH LOUNGE. We are looking for an experienced, confident and highly organised General Manager to take full responsibility for the day-to-day operation of Basrah Lounge.. This is a senior management position. We need someone who can lead from the front, manage a large team, maintain high standards and take ownership of the business when the owners are not present..

Key Responsibilities

• Lead, manage and motivate the entire restaurant and lounge team..
• Manage supervisors, assistant managers, front-of-house, kitchen and support staff..
• Ensure every department is properly staffed and operating efficiently..
• Prepare and manage staff rotas while controlling labour costs..
• Recruit, train, develop and performance-manage employees..
• Deal professionally with staff issues, complaints and disciplinary matters..
• Maintain excellent standards of customer service and guest experience..
• Handle customer complaints and resolve problems quickly and professionally..
• Ensure food hygiene, health & safety, licensing and company procedures are followed at all times..
• Maintain excellent standards of cleanliness throughout the premises..
• Monitor sales, staffing costs, wastage and other key operating costs..
• Review daily and weekly performance and identify areas requiring improvement..