Restaurant General Manager

Basrah Lounge; Stretford; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Bonus

Job summary

Basrah Lounge in the United Kingdom is seeking an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge.

The successful candidate will lead the team, maintain excellent customer service, manage staff performance and ensure the venue operates smoothly, efficiently and to a high standard.

This senior role offers a competitive salary and the chance to shape service quality, cost control and guest experiences.

Qualifications

• Previous GM or senior hospitality experience.
• Strong leadership and people-management skills.
• Experience creating rotas and managing staff via Deputy.
• Excellent communication and customer-service skills.
• Confident handling complaints.
• Good understanding of stock control, labour costs, cash handling and sales targets.
• Knowledge of food hygiene, health and safety and licensing requirements.
• Highly organised and able to work under pressure.

Responsibilities

• Oversee day-to-day restaurant and lounge operations.
• Lead, support and motivate front-of-house, bar and kitchen teams.
• Create and manage weekly staff rotas using the Deputy app.
• Monitor attendance, lateness, breaks, availability and working hours.
• Approve timesheets and ensure staff hours are recorded accurately.
• Ensure each shift is appropriately staffed according to business needs.
• Recruit, train and onboard new employees.
• Conduct staff meetings, performance reviews and disciplinary procedures when required.
• Set clear expectations and ensure all team members follow company policies.
• Maintain excellent standards of customer service.
• Handle customer enquiries, complaints and special requests professionally.
• Oversee table bookings, events and busy service periods.
• Monitor stock levels and coordinate ordering with suppliers.
• Reduce unnecessary waste and control operational costs.
• Oversee cash handling, tills, end-of-day reports and banking procedures.
• Monitor sales performance and help achieve business targets.
• Ensure the venue remains clean, organised and presentable.
• Carry out regular checks of the restaurant, kitchen, toilets and customer areas.
• Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements.
• Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues.
• Step in and support the team during busy periods when required.
• Identify ways to improve service, efficiency and the overall customer experience.

Skills

Leadership

People management

Rota planning

Customer service

Stock control

Cash handling

Food hygiene

Organised

Shift management

Communication

Job description

General Manager – Basrah Lounge

Job Type: Full-time. Schedule: Flexible hours, including evenings, weekends and bank holidays.

Basrah Lounge is looking for an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge. The successful candidate will be responsible for leading the team, maintaining excellent customer service, managing staff performance and ensuring the venue operates smoothly, efficiently and to a consistently high standard.

Key Responsibilities

• Oversee the day-to-day running of the restaurant and lounge.
• Lead, support and motivate front-of-house, bar and kitchen teams.
• Create and manage weekly staff rotas using the Deputy app.
• Monitor employee attendance, lateness, breaks, availability and working hours.
• Approve timesheets and ensure staff hours are recorded accurately.
• Ensure each shift is appropriately staffed according to business needs.
• Recruit, train and onboard new employees.
• Conduct staff meetings, performance reviews and disciplinary procedures when required.
• Set clear expectations and ensure all team members follow company policies.
• Maintain excellent standards of customer service.
• Handle customer enquiries, complaints and special requests professionally.
• Oversee table bookings, events and busy service periods.
• Monitor stock levels and coordinate ordering with suppliers.
• Reduce unnecessary waste and control operational costs.
• Oversee cash handling, tills, end-of-day reports and banking procedures.
• Monitor sales performance and help achieve business targets.
• Ensure the venue remains clean, organised and presentable.
• Carry out regular checks of the restaurant, kitchen, toilets and customer areas.
• Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements.
• Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues.
• Step in and support the team during busy periods when required.
• Identify ways to improve service, efficiency and the overall customer experience.

Skills and Experience

• Previous experience as a General Manager, Restaurant Manager or in a similar senior hospitality role.
• Strong leadership and people-management skills.
• Experience creating rotas and managing staff through Deputy or a similar workforce-management system.
• Excellent communication and customer-service skills.
• Confident handling complaints and resolving problems calmly.
• Good understanding of stock control, labour costs, cash handling and sales targets.
• Knowledge of food hygiene, health and safety and licensing requirements.
• Highly organised, reliable and able to work under pressure.
• Comfortable managing a busy restaurant and lounge environment.
• Flexible availability, including evenings, weekends and bank holidays.
• A hands-on management style and willingness to support all areas of the business.

What We Offer

• A senior leadership position within a growing hospitality business.
• A friendly and lively working environment.
• The opportunity to make a genuine impact on the venue’s performance.
• Competitive salary based on experience.
• Staff benefits and additional incentives to be discussed.

Experience: Required
Employment: Full-time
Salary: £36,000 – £40,000 yearly
Benefits: Bonus
Starting time: Immediate start!

About Basrah Lounge: Basrah Lounge is a vibrant and welcoming restaurant offering authentic cuisine, premium shisha and exceptional hospitality. We pride ourselves on creating a stylish atmosphere where guests can relax, dine and enjoy memorable experiences.