General Manager

McCarthy Recruitment; St Andrews; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Private healthcare

Dental cover

33 days holiday

Wellbeing day

Fitness benefits

Employee discounts

Job summary

McCarthy Recruitment partners with a fast-growing UK food & beverage brand to recruit a General Manager for a high-volume, premium grab-and-go operation in St Andrews. You will lead a team of 12-16, inspiring exceptional customer experiences while driving commercial performance.

This permanent, full-time role focuses on leadership, people development, and delivering memorable service while upholding brand standards and operational excellence.

Qualifications

• Experience leading a high-volume hospitality operation.
• Strong ability to coach and develop teams.
• Solid commercial awareness with P&L responsibility.
• Proven track record in delivering memorable customer experiences.

Responsibilities

• Lead, coach and develop a high-performing team (12-16 staff).
• Create an exceptional customer experience every day.
• Drive sales, profitability and operational performance.
• Build engagement and a positive team culture.
• Maintain brand standards and presentation.
• Develop talent and succession within the team.
• Take ownership of labour, productivity and KPIs.
• Ensure compliance with food safety and health & safety procedures.

Skills

Hospitality leadership

People development

Commercial awareness

P&L responsibility

Job description

Job Title: General Manager

Location: St Andrews

Salary: up to £44,000 per annum

Role: Permanent - Full time

Looking to leave late nights behind without losing the buzz of hospitality?

We've partnered with one of the UK's most exciting and fastest-growing food & beverage brands to recruit ambitious General Managers across London.

This is a rare opportunity to join a business that's redefining customer experience within the premium grab-and-go hospitality sector. Combining quality products, exceptional service standards and beautifully designed environments, the business is experiencing significant growth throughout London and beyond.

We're looking for leaders who can bring energy, personality and commercial focus to high-volume operations while creating an environment where both customers and team members love to spend time.

The Opportunity

You'll take full ownership of your own high-volume operation, leading a team of approximately 12-16 colleagues and creating a culture that drives both exceptional customer experiences and commercial success.

This isn't about simply managing a venue.

It's about inspiring people, developing future leaders, driving performance and helping shape the future of a rapidly expanding brand.

Key Responsibilities

• Lead, coach and develop a high-performing team
• Create an exceptional customer experience every day
• Drive sales, profitability and operational performance
• Build engagement and a positive team culture
• Maintain outstanding presentation and brand standards
• Develop talent and succession within the team
• Take ownership for labour, productivity and commercial KPIs
• Ensure compliance with all food safety, health & safety and operational procedures

What We're Looking For

We're far more interested in hospitality leadership than industry background.

You'll ideally have:

• Experience managing a fast-paced hospitality operation
• A passion for people development and coaching
• Strong commercial awareness and P&L responsibility
• The ability to motivate and engage diverse teams
• Excellent attention to detail and operational standards
• High levels of energy, enthusiasm and accountability
• A genuine passion for delivering memorable customer experiences

Most importantly, you'll be the kind of leader who leads from the front and creates a culture people want to be part of.

What's In It For You?

• Salary up to £44,000
• Private healthcare and dental cover
• 33 days holiday
• Additional paid wellbeing/passion day each year
• Fitness and wellbeing benefits
• Excellent employee perks and discounts
• Structured development pathways
• Significant long-term career progression opportunities
• The chance to join a business with ambitious expansion plans across London and the UK

The Legal Bit:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with GDPR