General Manager

Brew York; Pocklington; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Company pension

Discounted or free food

Employee assistance programme

Employee discount

On-site parking

Job summary

Brew York is seeking a dedicated General Manager for The Market Tap in Pocklington to lead daily operations and drive guest satisfaction. You will oversee staffing, budgeting, and service standards while coordinating with kitchen and bar teams to deliver a seamless guest experience.

The role requires hospitality management experience, strong leadership, and a proactive approach to health and safety, training, and reporting.

Qualifications

• Proven experience in management in hospitality or similar position.
• Experience with recruiting and performance evaluation processes.
• Customer service experience.
• Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics.
• Leadership and organisational abilities.

Responsibilities

• Oversee resourcing and staff scheduling.
• Plan and implement customer attraction strategies.
• Supervise shifts to ensure high service quality.
• Monitor performance against weekly and monthly objectives.
• Manage stock usage under guidance of Operations Manager.
• Coach and support staff and conduct training as needed.
• Monitor costs, budgets and resources for the venue.
• Coordinate events and liaise with in-house vendor teams.
• Ensure compliance with health and safety standards and licensing laws.

Skills

Leadership

Organisational skills

Communication skills

Problem solving

Flexibility

Customer service

Math skills

Staff management

Education

Personal Licence (preferred)

Job description

GENERAL MANAGER - THE MARKET TAP

The Market Tap in Pocklington is looking for a General Manager to lead our fantastic team in running a vibrant and welcoming taproom!

Job Purpose

Ensure that the venue is operating effectively and efficiently, with all employees doing their required duties

Key responsibilities and accountabilities

• Oversee resourcing
• Work on planning and implementing strategies to attract customers
• Monitor the rotas to ensure adequate resource is allocated, and where over resourced highlight with Operations Manager
• Overseeing the running of the shifts making sure the best quality of service is available to the customer
• Track the progress of weekly, monthly, quarterly and annual objectives
• Ensure stock that is delivered is utilised following the guidance of the Operations Manager
• Discuss evaluation of employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best, coach and support the team
• Monitor retail operating costs, budgets and resources
• Support implementation of training programs and techniques to help develop the team
• Communicate with various areas of the business
• Analyse consumer behaviour and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to discuss with the Director of Bar operations and the Operation Manager.
• Create reports & analyse and interpret retail data like revenues, expenses and competition
• Work closely with Kitchen Supervisor the in-house food vendor
• Conduct regular audits and deep cleans to ensure the bar is clean and well set up, functional and presentable
• Make sure all employees adhere to company's policies and guidelines
• Act as our venue representative and set an example for our staff
• Oversee the overall functioning of the venue and highlight where needs flexing/adjusting
• Monitor posts on social media about the venue to generate business and a following
• Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy), taking overall responsibility for the premises
• Ensure cellar is maintained with a high standard of hygiene
• Proactive stance on health and safety in the workplace, ensuring all is in line with health and safety standards
• Ensure the monitoring and managing of losses and employee performance to drive profitability
• Highlight any issues with equipment or beer to Operations Manager
• Ensure all events in the venues are co-ordinated and everybody is aware
• Ensure waste remains at a minimum on all stock and any issues highlight with Operations Manager
• Ensure any maintenance issues are reported immediately

Requirements and skills

• Proven experience in management in hospitality or similar position
• Experience with recruiting and performance evaluation processes
• Customer service experience
• Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics
• Leadership and organisational abilities
• Communication skills
• Problem-solving attitude
• Flexibility to work in shifts

Contract: 40 hours/week

Pay: £28,500.00-£30,000.00 per year

Benefits

• Company pension
• Discounted or free food
• Employee assistance programme
• Employee discount
• On-site parking

Ability to commute/relocate

• Pocklington YO42 2AS: reliably commute or plan to relocate before starting work (required)

Experience

• Hospitality management: 2 years (required)

Licence/Certification

• Personal Licence (preferred)