General Manager

Unite Students; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Unite Students, a leading provider of student accommodation in the UK, is seeking a General Manager to lead their Customer Operations team. The role involves improving operational performance, leading teams, and ensuring a customer-focused culture. This position offers a competitive salary, benefits, and opportunities for career progression within a supportive environment.

Benefits

Competitive salary and benefits package

Personalized leadership development program

Generous pension scheme

Health and wellbeing support

Discretionary annual bonus

25 days of paid holiday

Qualifications

• Ambitious and authentic leader with a desire to progress.
• Experience in managing teams and improving operational performance.
• Ability to analyze complex business problems.

Responsibilities

• Lead and develop high-performing teams.
• Implement strategies to achieve operational goals.
• Enhance customer and employee experience.

Skills

Leadership

Strategic Planning

Team Building

Customer Focus

Problem Solving

Job description

Come Home.

Are you an ambitious and authentic leader, looking for an opportunity to develop in a company that is in an enviable position in a structurally growing sector? Then we have room for you!

We are Unite Students, a progressive FTSE 100 company and the leading provider of purpose-built student accommodation in the UK. We are seeking talented leaders with great potential and a desire to progress their careers to join our Customer Operations team as General Manager. Help us build a world-class operation that exceeds customer expectations while leading your own team to success.

You will report to the Regional General Manager and be responsible for executing national and regional strategies for a cluster of properties. Your focus will be on improving operational, safety, sales, and revenue performance, increasing overall profitability, and enhancing the end-to-end customer and employee experience.

Key Responsibilities:

• Identify, understand, and balance short-term and operational demands with longer-term strategic priorities for your property cluster.
• Develop and implement strategies to meet local and organizational goals.
• Build and lead high-performing, engaged, and motivated teams fostering a sense of belonging and community.
• Create a customer-focused, safe, secure, and inclusive culture.
• Communicate and implement changes in working practices supporting organizational success.
• Utilize information from various sources to make effective business decisions.
• Analyze root causes of issues and solve complex business problems.
• Adapt leadership style to motivate and inspire others in different situations.
• Build effective relationships across all levels of the organization.

We Offer:

• A competitive salary and benefits package.
• A personalized leadership development program.
• An environment supportive of skill growth and career progression.

Working 37.5 hours per week, the General Manager will be on-site and available as needed, including participating in an on-call rota with team leaders and managers.

Additional Benefits:

• Discretionary annual bonus sharing company success.
• 25 days of paid holiday, with options to buy additional days, and long service bonuses.
• A generous pension scheme with employer contributions from 5% to 11%.
• Health and wellbeing support including healthcare plans, employee assistance programs, wellbeing platforms, and gym benefits.
• Enhanced family leave policies.
• Other benefits like ShareSave schemes, life assurance, discounts, and more.

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 company and the UK's largest provider of purpose-built student accommodation, serving over 70,000 students across 23 cities. We are committed to diversity, inclusion, and creating a positive, energetic workplace culture.

We believe that inclusion isn't just a policy but a core part of who we are, and we strive to build inclusive teams where everyone can belong and thrive. Recognized as a Gold Investors in People employer, we focus on providing excellent learning, development, and career opportunities.

As part of our safeguarding commitments, all new employees will undergo a criminal record check at our expense. Employment is contingent upon satisfactory clearance.

If this exciting opportunity appeals to you, we look forward to receiving your application!