General Manager

Kaplan International; Nottingham; On-site; GBP 41,000; Full time

Job summary

Join a forward-thinking organization as a General Manager, where you will lead a dedicated team in providing exceptional service to students and stakeholders. This role involves ensuring compliance with industry standards, maintaining high-quality facilities, and fostering a positive living environment. With a commitment to excellence and a passion for customer care, you will play a pivotal role in shaping the student experience. Enjoy a competitive salary, comprehensive benefits, and opportunities for career progression in a dynamic and inclusive workplace.

Benefits

36 days annual leave

Discounts on Kaplan courses

24/7 confidential helpline

Company pension contributions

Enhanced parental pay

Medicash Health Cash Plan

Qualifications

• Experience in customer service or hospitality, ideally in student accommodation.
• Strong leadership and team-building skills.

Responsibilities

• Lead the management of the residence, ensuring compliance with standards.
• Maintain facility to the highest standards and manage budgets.

Skills

Customer Service

Team Management

Facilities Management

Attention to Detail

IT Skills (MS Word, Excel)

Flexibility in Working Hours

Job description

General Manager

Reference number: JR245476

Location: Nottingham

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Salary: £41,000 per annum plus bonus

We are looking for a General Manager to join our team.

The General Manager will take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders.

You will ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements).

A detailed job description can be viewed here.If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/ywbvu4k2

What you’ll bring to the role

The successful applicant will be/ have:

• A leader

• A passion for service excellence, customer care and a sensitivity to students’ needs

• A team builder

• Self-motivated and proactive

• Attention to detail

• Well organised

• Creative

• A professional client/ colleague/ stakeholder facing manner

• Be conversant with the ANUK Accreditation Scheme

• Able to offer flexibility in working hours including provision of out of hours support in an emergency if required

• Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems

• Be willing to undertake training as required

Essential skills/ experience

• Have experience in customer service, hospitality or ideally student accommodation, in an accommodation related area

• Have experience in facilities management

• Experience of managing a team

• Experience of working to agreed budgets

• Ability to prioritise workload and meet deadlines

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 36 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 31st May 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment [e-mail]

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we'rededicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer.We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Our Employee Resource Groups

We proudly endorse and providea platform for our Employee Resource Groups, such asKaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

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