General Manager

wagamama; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

Wagamama is seeking a General Manager to inspire their team and maintain high standards in guest experiences. The role involves developing talent and driving financial performance while fostering an inclusive work environment. With a competitive salary and bonuses, this position is perfect for dynamic leaders passionate about the hospitality industry.

Benefits

Bonus scheme – up to £8,000 a year

Access up to 30% of earnings before payday

£200 per month Wagameal food allowance

Private medical insurance

Free food on shift

Industry-leading family-friendly policy

Pension schemes

Retail and leisure discounts

Discounted gym memberships

Qualifications

• Strong financial acumen, including budgeting and inventory management.
• Ability to cultivate a positive and inclusive work culture.
• Experience in team development and mentoring emerging leaders.

Responsibilities

• Inspire and coach your team to maintain high standards and drive performance.
• Ensure exceptional guest experiences through effective service delivery.
• Analyze data to drive business decisions and foster continuous improvement.

Skills

Emotional Intelligence

Coaching

Financial Acumen

Problem Solving

Job description

General Manager | Full Time

Celebrating three decades of acting differently, we don’t conform; we celebrate difference.

Appreciating personality over perfection – we call it be you, be wagamama. With over 165 restaurants, we are looking for a General Manager to join us on our journey to nourish from bowl to soul.

The Role |

As a General Manager, you’ll inspire your team to go the extra mile for our guests, maintaining high expectations and standards. You will coach and develop your team to be their best while driving restaurant performance and delivering excellent results.

If you |

• Prioritize cultivating a positive and inclusive work culture through emotional intelligence, inspiration, and effective delegation. Your ability to influence and empower emerging leaders shines through as you provide training, coaching, and mentorship.
• Are dedicated to excellence in guest experience, ensuring every interaction reflects exceptional service, either through your own efforts or by equipping your team with the necessary skills and mindset.
• Have strong financial acumen, including budgeting, inventory management, labor management, and strategic marketing. You analyze data to drive key business decisions and foster a culture of continuous improvement.
• Focus on building and nurturing your team, from recruitment to ongoing development, committed to fostering personal and professional growth among team members.
• Care about creating an inclusive environment where your team feels respected and that they belong, enabling them to nourish and flourish in their roles and careers.
• Are a forward-thinking problem solver, able to think on your feet and make quick decisions.

Then we’d love to hear from you.

What’s in it for you |

• Bonus scheme – up to £8,000 a year bonus opportunity.
• Access up to 30% of your earnings before payday with Wagestream.
• £200 per month Wagameal food allowance.
• Private medical insurance.
• Free food on shift – anything from our menu! Plus 50% outside of work to treat friends and family.
• An industry-leading family-friendly policy (expectant persons or adopters receive 26 weeks full pay + 13 weeks half pay).
• Be the first to experience our new menus.
• Wagamama parties throughout the year with VIP guests.
• Be recognized nationwide as a love above the door legend – our national recognition program.

In addition, we offer pension schemes, holiday, training, cycle-to-work scheme, retail and leisure discounts, discounted gym memberships, and long service awards.

Apply today! Be you, be wagamama.

Wagamama is proudly part of Disability Confident.