General Manager

Daish's Holidays; Newquay; On-site; GBP 39,000; Full time

Job summary

Join a growing family-run holiday operator as a General Manager at Daish's Hotels. This full-time role involves managing hotel operations, ensuring exceptional guest experiences, and leading a motivated team. Benefit from a competitive salary, bonuses, and great work-life balance initiatives including an extra paid day off for your birthday.

Benefits

Extra paid day off for your birthday

Quarterly bonus potential

Financial assistance packages

Mental wellbeing support

Family holiday scheme

Qualifications

• Significant experience in hotel management or similar roles.
• Strong leadership and customer service skills.
• Proven ability to handle diverse responsibilities effectively.

Responsibilities

• Assume full responsibility for hotel operations and guest experience.
• Coordinate front-end and back-of-house processes.
• Ensure compliance and efficient cost control.

Skills

Experience in leisure or tourism industry

Passion for holidays and customer service

Ability to manage and motivate a team

Adaptability for diverse responsibilities

Experience managing budgets

Planning maintenance and capital investments

Handling HR issues

Hands-on leadership

Job description

We have an exciting opportunity for a General Manager to join Daish's Hotels!

Offering a competitive salary of £38,500 per annum after a 3-month probation period. This will increase with length of service and annual wage reviews. We provide continuous all-year-round employment – we don’t close for winter! You will also receive £50 after completing basic training, and if you refer a friend, you'll split £100! Additionally, a generous quarterly bonus is available if criteria are met.

This is a full-time role requiring split shifts to cover peak periods and ensure smooth hotel operations, including evenings, weekends, and bank holidays.

Daish's Hotels are flexible employers committed to supporting a healthy work-life balance. We offer mental wellbeing and financial assistance packages, plus an extra paid day off for your birthday.

Enjoy our "Take your family on a Daish's holiday" scheme for as little as £95 per holiday—4 nights, breakfast, dinner, room, travel, and entertainment included.

Skills and capabilities:

• Experience in leisure or tourism industry
• Passion for holidays and customer service
• Ability to manage and motivate a team aligned with our values
• Adaptability for diverse responsibilities, from calling Bingo to budgeting
• Experience managing budgets
• Planning maintenance and capital investments
• Handling HR issues per company policy
• Hands-on leadership with a positive attitude

As a General Manager, you will be the face of the hotel, ensuring delivery of our core values: clean, comfortable accommodation, good food, lively entertainment, and friendly service. You will coordinate front-end guest experience with back-of-house processes to enhance brand and revenue.

You will assume full responsibility for hotel operations, cost control, staff management, and compliance.

About us

Daish’s Holidays is a growing family-run holiday operator with 12 hotels across the UK and a fleet of luxury coaches. We are expanding rapidly, with many exciting opportunities. Our core values are Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service.

We are industry leaders in value holidays, winning awards for customer service. Six hotels received Tripadvisor Travellers’ Choice Awards 2023, and we were nominated for the 2023 British Travel Awards for Best Company in UK Coach/Touring Holidays.