General Manager

Maki & Ramen; Newcastle upon Tyne; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Discounted or free food

Employee discount

Sick pay

Store discount

Job summary

Maki & Ramen Newcastle is seeking a full-time General Manager to oversee daily restaurant operations, lead a high-energy team, and deliver exceptional customer service. You will drive profitability, manage P&L, costs, and supplier relations while maintaining high food-safety standards.

This fast-growing brand offers a lively working environment, competitive salary with tips, and opportunities for career progression within a dynamic dining concept focusing on bold Japanese-inspired cuisine.

Qualifications

• Proven experience as a General Manager or senior manager in hospitality.
• 1+ year in restaurant management and 1+ year in hospitality operations.
• 1+ year in customer service roles.

Responsibilities

• Oversee daily restaurant operations.
• Lead, train, and motivate a high-performing team.
• Deliver outstanding customer service standards.

Skills

Leadership

Commercial mindset

Organisational skills

Problem-solving

Customer service focus

Job description

Pay Rate: Up to £50,000 OTE (£35,000 - £36,000 base + £7,000 bonus + tips)

Hours: 45-50 per week (hours are negotiable)

Role: Full Time General Manager

Commencement Date: ASAP

At Maki & Ramen, we’re all about bold flavours, good vibes, and unforgettable dining experiences. From steaming bowls of rich ramen to beautifully crafted sushi, we bring a taste of Japan to the UK in a way that’s fresh, exciting, and full of personality.

We don’t just serve food, we create moments. Whether it’s a quick lunch, a team dinner, or a celebration, our focus is on delivering exceptional, personalised experiences that keep our guests coming back for more.

If you love great food, high energy, and being part of something growing fast, you’ll fit right in.

You will be responsible for:

• Oversee daily restaurant operations
• Lead, train, and motivate a high-performing team
• Deliver outstanding customer service standards
• Manage P&L, costs, and profitability
• Drive sales through local marketing and partnerships
• Ensure compliance with health & safety and food hygiene standards
• Manage stock, suppliers, and labour costs
• Create a positive and energetic work environment

What we are looking for:

• Proven experience as a General Manager or senior manager in hospitality
• Strong leadership and team development skills
• Commercial mindset with a focus on sales and profitability
• Excellent organisational and problem-solving abilities
• Passion for food, ideally with interest in Japanese cuisine
• Ability to thrive in a fast-paced environment

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience:

• Restaurant management: 1 year+ (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)

Licence/Certification:

• Food Safety Level 2 (preferred)
• Food Allergen Training (preferred)
• Personal Licence Holder (preferred)

Job Type: Full-Time

Work Location: Maki & Ramen Newcastle