General Manager

The Lounges; Metropolitan Borough of Solihull; On-site; GBP 41,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a vibrant team in an exceptional hospitality environment. This role offers the chance to create a welcoming atmosphere for both staff and customers, ensuring every visitor leaves satisfied. With a competitive salary and numerous perks, including bonuses and opportunities for personal development, this position is perfect for someone passionate about delivering outstanding service and fostering team success. Join a rapidly expanding business where your leadership can truly shine.

Benefits

Annual bonus scheme

Staff food provided

50% staff discount

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Company pension scheme

Long service awards

Opportunities for personal development

Tips shared among team members

Qualifications

• Experience in a managerial role within the hospitality sector.
• Familiarity with KPIs and decision-making related to operations.

Responsibilities

• Lead your team to deliver excellent shifts and ensure customer satisfaction.
• Take ownership of the Lounge's operations and staff management.

Skills

Team Leadership

Management Skills

Customer Satisfaction

KPI Management

Training and Recruiting

Job description

Lounges are unique places, and what makes them special is the talented people who run them. The person who leads these teams needs to be exceptionally brilliant, and that could be you. Your standards should match ours, but your approach will be uniquely yours. You will be responsible for leading your team to deliver 14 excellent shifts, taking full ownership to make your Lounge an exceptional and welcoming place for both staff and the local community. Ensuring every customer leaves satisfied will be your goal, thanks to your outstanding management skills.

The Good Stuff

• Annual salary up to £41,000
• 40 and 48-hour contracts available
• Additional earnings from our annual bonus scheme of up to £5,000 for General Managers
• Overtime pay! We strive to keep your working hours within your contract, but if you work extra hours, you'll be compensated accordingly.
• Staff food provided on every shift
• 50% staff discount outside working hours from day one
• Paid breaks
• 28 days holiday (including Bank Holidays), pro-rata
• Enhanced maternity and paternity pay after 2 years of service
• The renowned staff party, Loungefest!
• Competitions and incentives, such as all-expenses-paid trips with our suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth in a rapidly expanding business
• Achievable bonuses
• Tips shared equally among team members based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafes, or coffee shops.
• Experience working in a bar environment with freshly made food and drinks.
• Familiarity with managing through KPIs and making decisions related to labor, stock, food safety, customer satisfaction, and budget adherence.
• Proven success in training and recruiting front-of-house teams, including servers and assistant managers.
• Some back-of-house experience and understanding of kitchen operations would be advantageous.

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.