General Manager

Royal Norwich; Marlingford; On-site; GBP 100,000 - 150,000; Full time

Job summary

Royal Norwich Golf Club, located in Norwich NR9 5JZ, seeks an experienced General Manager to lead day-to-day operations and own the Club's P&L. The role requires strategic oversight, driving revenue through memberships, golf days, and events, and delivering a premier F&B offering for members and guests.

The successful candidate will report to the Chair and Board, manage senior staff, and ensure exceptional service across golf, clubhouse and events, with a hands-on leadership style and readiness

Qualifications

• Premium golf club management experience within the U.K. as a General Manager, Club Director, Resort Manager or Managing Secretary.
• Deep golf and golf course management knowledge — you understand that golf operations, tee sheet yield and course conditioning drive Club revenue.
• Experience delivering a high-quality inhouse food and beverage offering.
• Strong track record in revenue generation and event sales.
• Confident P&L ownership and financial management.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent communication skills, comfortable presenting to a Board.
• Flexible approach, happy working evenings, weekends and bank holidays.

Responsibilities

• Leading day-to-day operations and owning the Club's P&L.
• Supporting and developing head of department team across sales, golf, catering and events.
• Implementing a sales and marketing strategy to drive membership, golf day and venue sales.
• Delivering an outstanding food & beverage offering and events programme to members and guests.
• Working with the greenkeeping team to maintain course conditions.
• Reporting trading performance and variance to the Board.
• Ensuring compliance with health & safety and licensing requirements.

Skills

Golf club leadership

P&L management

Sales & events

Team leadership

Job description

Norwich, NR9 5JZ | Full time

£Six-figure package (including basic and bonus) commensurate with experience

Royal Norwich Golf Club is set within 350 acres of stunning heritage parkland, home to an internationally acclaimed golf course and academy, a busy programme of social events and dining. We have significantly invested in the club over the years, and we are now looking for an experienced golf club General Manager to lead our day-to-day operations and take the club forward.

This is a hands-on leadership role for someone who wants real ownership — developing strategy, driving revenue, leading a strong senior team, and delivering an outstanding experience for members and guests across golf, clubhouse and events. You'll report directly to the Chair and Board, and be the visible, accountable face of Royal Norwich day to day.

What you'll be doing:

• Leading day-to-day operations and owning the Club's P&L.
• Supporting and developing your head of department team across sales, golf, catering and events, nurturing a culture of service excellence and drive for results.
• Implementing a sales and marketing strategy to drive membership, golf day and venue sales.
• Delivering an outstanding food & beverage offering and events programme to members and guests.
• Working with the greenkeeping team to maintain course conditions.
• Reporting trading performance and variance to the Board.
• Ensuring compliance with health & safety and licensing requirements.

What we're looking for:

• Premium golf club management experience within the U.K. as a General Manager, Club Director, Resort Manager or Managing Secretary.
• Deep golf and golf course management knowledge — you understand that golf operations, tee sheet yield and course conditioning are the lifeblood of Club revenue.
• Experience in delivering a high-quality inhouse food and beverage offering.
• A strong track record in revenue generation and event sales.
• Confident P&L ownership and financial management.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent communication skills, comfortable presenting to a Board.
• A flexible approach, happy working evenings, weekends and bank holidays.

If you're a visible, hands-on leader who wants to build something and thrives on real ownership, we'd love to hear from you

Mark Manning, Director of Leisure People Recruitment has been exclusively appointed to conduct this search on behalf of The Royal Norwich.