General Manager | Royal Norwich Golf Club

Leisure People; Norwich; On-site; GBP 90,000 - 130,000; Full time

Job summary

Royal Norwich Golf Club is seeking an experienced General Manager to lead day-to-day operations and own the Club's P&L across golf, clubhouse and events.

This hands-on leadership role reports to the Chair and Board and positions you as the visible, accountable face of the club. You will drive strategy, revenue, and a culture of service excellence for members and guests.

Qualifications

• Premium golf club management experience within the U.K. as a General Manager, Club Director, Resort Manager or Managing Secretary.
• Deep golf and golf course management knowledge, including tee sheet yield and course conditioning.
• Experience delivering an inhouse food and beverage offering of high quality.
• Strong track record in revenue generation and event sales.

Responsibilities

• Lead day-to-day operations and own the Club's P&L.
• Develop and lead the head of department teams across sales, golf, catering and events.
• Implement sales and marketing strategies to drive membership, golf day and venue sales.
• Deliver outstanding F&B and events programmes for members and guests.
• Collaborate with greenkeeping to maintain course conditions.
• Report trading performance and variance to the Board.
• Ensure health, safety and licensing compliance.

Skills

P&L ownership

Leadership

Budget management

Strategic planning

Stakeholder communication

Job description

General Manager | Royal Norwich Golf Club

Norwich, NR9 5JE | Full time

£Six-figure package (including basic and bonus) commensurate with experience

Royal Norwich Golf Club is set within 350 acres of stunning heritage parkland, home to an internationally acclaimed golf course and academy, a busy programme of social events and dining. We have significantly invested in the club over the years, and we are now looking for an experienced golf club General Manager to lead our day-to-day operations and take the club forward.

This is a hands-on leadership role for someone who wants real ownership - developing strategy, driving revenue, leading a strong senior team, and delivering an outstanding experience for members and guests across golf, clubhouse and events. You'll report directly to the Chair and Board, and be the visible, accountable face of Royal Norwich day to day.

What you'll be doing:

• Leading day-to-day operations and owning the Club's P&L.

• Supporting and developing your head of department team across sales, golf, catering and events, nurturing a culture of service excellence and drive for results.

• Implementing a sales and marketing strategy to drive membership, golf day and venue sales.

• Delivering an outstanding food & beverage offering and events programme to members and guests.

• Working with the greenkeeping team to maintain course conditions.

• Reporting trading performance and variance to the Board.

• Ensuring compliance with health & safety and licensing requirements.

What we're looking for:

• Premium golf club management experience within the U.K. as a General Manager, Club Director, Resort Manager or Managing Secretary.

• Deep golf and golf course management knowledge - you understand that golf operations, tee sheet yield and course conditioning are the lifeblood of Club revenue.

• Experience in delivering a high-quality inhouse food and beverage offering.

• A strong track record in revenue generation and event sales.

• Confident P&L ownership and financial management.

• Strong leadership skills with a track record of building and motivating teams.

• Excellent communication skills, comfortable presenting to a Board.

• A flexible approach, happy working evenings, weekends and bank holidays.

If you're a visible, hands-on leader who wants to build something and thrives on real ownership, we'd love to hear from you