General Manager

The Lounges; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Lounges are seeking a General Manager to oversee operations and lead a team in creating a unique and welcoming environment for customers. The role requires strong leadership skills, experience in hospitality management, and a commitment to maintaining high standards. The position offers a variety of perks and opportunities for career progression in a growing business.

Benefits

Overtime pay for hours over contracted

Staff food on every shift

50% staff discount

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Staff party - Loungefest

Competitions and incentives

Company pension scheme

Personal development opportunities

Achievable bonuses

Tips shared equally

Christmas and Boxing Day off

Qualifications

• Experience as General Manager, Assistant Manager, or similar role in hospitality.
• Background in managing bar environments, food and drinks preparation.
• Successful training and recruitment experience for front of house teams.

Responsibilities

• Lead team to deliver outstanding service and manage daily operations.
• Ensure customer satisfaction and create a positive working environment.
• Manage through KPIs and make informed decisions on budget and resources.

Skills

Leadership

Customer Service

Team Management

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram