General Manager

PMR; London Borough of Wandsworth; On-site; GBP 60,000 - 90,000; Full time

Job summary

PMR is seeking an experienced General Manager to oversee day-to-day operations of a high-end residential development in London. You will maintain service standards, lead onsite teams and ensure a positive resident experience.

Key focus includes resident engagement, community events, lifestyle services and building relationships with residents and partners. The ideal candidate has luxury property management or hospitality background, with strong leadership and communication skills.

Qualifications

• Experience in luxury residential property management or related hospitality setting.
• Demonstrated ability to lead on-site teams and manage multiple priorities.
• Proven track record organising resident engagement events and community activities.

Responsibilities

• Oversee day-to-day running of the development with high service standards.
• Inspect communal areas, facilities and back-of-house spaces.
• Coordinate with contractors to complete repairs and planned works.
• Monitor building systems and maintenance schedules.
• Identify opportunities to improve operational efficiency and reduce costs.
• Deliver exceptional customer service and maintain resident relationships.
• Act as main contact for resident enquiries and feedback.
• Organise resident events and community initiatives.
• Ensure facilities are operated safely and in line with procedures.
• Lead onsite teams, manage performance and training.
• Carry out regular meetings, appraisals and reviews.
• Support Health and Safety, fire safety and risk assessments.
• Record incidents and maintenance concerns; escalate as required.
• Monitor contractor compliance and safe practices.
• Maintain operational records and data protection compliance.
• Support service charge budgets and procurement.
• Assist with tendering and service reviews.
• Maintain section 20 consultation processes.
• Prepare reports and monitor service delivery.

Skills

Property management

Team leadership

Event planning

Community engagement

Partnership development

Customer service

Budgeting

Health & Safety

Job description

We are seeking an experienced and proactive General Manager to oversee the day to day operations of a high-end residential development.

The successful candidate will be responsible for maintaining excellent service standards, managing onsite teams, overseeing building operations and ensuring a positive experience for residents.

A key focus of the role will be resident engagement, community events, lifestyle services and building strong relationships with residents and external partners.

The ideal candidate will have a strong background in luxury residential property management, hospitality or a similar customer facing environment, with excellent leadership, organisational and communication skills.

Key Responsibilities

Building Operations & Management

• Oversee the day to day running of the development, ensuring high standards of service, presentation and maintenance.
• Conduct regular inspections of communal areas, facilities and back of house spaces.
• Coordinate with contractors and maintenance providers to ensure repairs and planned works are completed efficiently.
• Monitor building systems and maintenance schedules.
• Identify opportunities to improve operational efficiency and reduce unnecessary costs.
• Deliver exceptional customer service and maintain positive relationships with residents.
• Act as a key point of contact for resident enquiries, requests and feedback.
• Organise and coordinate resident events, activities and community initiatives.
• Ensure communal facilities are operated safely and in accordance with relevant procedures.
• Lead, motivate and support onsite teams to deliver consistently high service standards.
• Oversee staff performance, training and development.
• Conduct regular team meetings, appraisals and performance reviews.
• Carry out occasional out of hours visits to support operations, events and staff development.
• Ensure the development operates in accordance with relevant Health and Safety legislation.
• Support fire safety procedures, risk assessments and emergency planning.
• Ensure incidents, accidents and maintenance concerns are appropriately recorded and escalated.
• Monitor contractor compliance and ensure safe working practices are followed.
• Maintain accurate operational records and ensure compliance with data protection requirements.
• Support the preparation and monitoring of service charge budgets.
• Assist with contractor tendering, procurement and service reviews.
• Section 20 consultation processes.
• Maintain accurate records, reports and operational documentation.
• Support the monitoring of contractor performance and service delivery.

Skills & Experience Required

• Previous experience in residential property management, luxury hospitality or a similar environment.
• Proven experience managing and developing onsite or customer facing teams.
• Experience organising events, resident engagement initiatives or community activities.
• Experience developing external partnerships or coordinating additional services.
• Excellent customer service and relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good understanding of building operations, maintenance and contractor management.
• Working knowledge of Health and Safety requirements within a residential or hospitality environment.
• Excellent written and verbal communication skills.
• Confident IT skills, including Microsoft Office and property management systems.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage sensitive information professionally.