General Manager

Grind; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality company in London seeks a driven General Manager to lead their vibrant team and ensure excellent service standards in a bustling restaurant environment. This role involves enhancing team performance, managing workflows, and achieving business targets, all while fostering a company culture focused on diversity and sustainable practices.

Benefits

30 days of holiday per annum

Additional holiday for years of service

Access to wellness scheme

Full access to mental health service

Company staff discounts

Career development opportunities

Qualifications

• At least 2 years in restaurant management.
• Strong managerial and leadership skills.
• Excellent communication skills.

Responsibilities

• Run a high volume & fast-paced restaurant.
• Lead a team of 30-45 employees.
• Manage budgets & P&L forecasting.

Skills

Leadership

Communication

Time Management

Problem Solving

Job description

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Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

A bit about us.

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Our cafés and coffee trucks were where Grind all began, and they're still the beating heart of Grind. They're vibrant, exciting and sometimes high-pressure places to work.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

As General Manager, we expect you to be the one to lead the team, drive service and sales and be the constant face of energy and passion on the floor! The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold GRIND standards and develop a team that thrives under pressure. You will need to be able to implement a strong working ethos between Front of House & Back of House teams and drive sales through the training of all staff.

We are looking for an experienced General Manager with at least 2 years of experience in restaurant management. You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business. Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met will be a part of your daily duties.

Role responsibilities.

Successfully run a high volume & fast-paced restaurant in line with GRIND standards

Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations

Effectively lead a team of up to 30-45 employees

Create daily brief sheets for all Front of House sections of the restaurant

Generate and complete weekly rotas to support payroll

Possess a clear understanding of weekly/monthly budgets, and P&L forecasting

Strategically manage and meet budgets & business targets

Provide ongoing training & developing programs to all team members

Hire and onboard all new site employees into the business

Implement effective staff initiatives and strategies (to improve retention and team engagement)

To motivate all staff and project a positive attitude at all times.

To ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file.

Displays a smart and professional appearance, representing the company in a positive manner

To undertake regular team meetings and participate in necessary Management meetings

You’ll have.

Strong managerial and leadership skills

A keen eye for the finer details

Possess excellent communication skills to enable effective dialogue with colleagues and customers

Ability to work well under pressure and use initiative

Ability to problem solve and escalate complaints accordingly

Dedicated team-player, who strives for excellence and leads by example

Strong time-management and prioritisation skills

Diversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and perks

30 days of holiday per annum (Inclusive of Bank Holidays)

An additional holiday per year of service, capped at 3 days

Access to our company wellness scheme

Full access to our Mental Health Service - at all times of the year

Great company staff discounts for friends and family

Career development opportunities in a wide range of training programmes