General Manager

JMK Group; London; On-site; GBP 55,000 - 85,000; Full time

Job summary

JMK Group seeks an experienced General Manager to lead a new boutique hotel in Kensington. In this pivotal role, you will oversee all operations, from pre-opening tasks to daily management, and cultivate a culture of exceptional guest experiences. If you're driven, passionate about creative hospitality, and ready to shape an exciting new property, we want to hear from you.

Qualifications

• Proven success as a General Manager in boutique hotels.
• Experience in hotel pre-openings or launches is desirable.
• Excellent leadership and communication skills.

Responsibilities

• Lead hotel pre-opening phase including systems and hiring.
• Oversee daily operations across guest services and F&B.
• Manage budgets, forecasting, and financial performance.

Skills

Leadership

Financial Acumen

Guest Service

Hotel Operations

Education

Degree in Hospitality

Tools

PMS

POS

Job description

Be at the heart of something new, vibrant, and truly unique.

JMK Group is thrilled to be launching an exciting new boutique hotel in Kensington — and we’re looking for a visionary General Manager to lead the way.

This is a unique opportunity to join anew opening and shape a property with style and standoutF&B concepts.

If you're passionate about personalised guest experiences, creative hospitality, and building high-performing teams, we want to hear from you.

About the Role

This is an extraordinary opportunity to shape a hotel from the ground up.

As General Manager, you’ll oversee all aspects of the pre-opening phase and ongoing operations—building the team, setting the standard, and leading with energy, excellence, and a guest-first mindset.

You will drive performance across rooms and F&B, lead a small but highly engaged team, and create a culture that reflects the boutique spirit: authentic, creative, and memorable.

Key Responsibilities

•Lead the pre-opening phase: systems, hiring, processes, and service philosophy

•Oversee day-to-day operations across rooms, guest services, and F&B

•Curate and drive a distinctive guest experience from check-in to check-out

•Manage budgets, forecasting, and financial performance

•Develop and implement sales, marketing, and community engagement strategies

•Recruit, train, and nurture a passionate, high-performing team

•Ensure full compliance with health & safety, licensing, and regulatory standards

What You Bring

•Proven success as a General Manager or senior leader in boutique hotels

•Experience in hotel pre-openings or new concept launches is highly desirable

•Deep knowledge of hotel operations, including F&B management

•Strong financial acumen—budgeting, forecasting, revenue generation

•Excellent leadership and communication skills, with a hands-on approach

•A passion for delivering exceptional, personalised guest service

•Familiarity with PMS, POS, and back-office systems

•Degree in Hospitality or relevant field preferred

Why Join JMK Group?

Join a growing hospitality company with an entrepreneurial spirit, where you can make your mark on a brand-new product and lead something extraordinary from day one.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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