General Manager

Heartwood Inns; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading hospitality group as a General Manager at The Royal Forest, Epping Forest. This role offers the opportunity to manage a bustling pub with rooms, overseeing operations and leading a committed team. Heartwood Inns, recognized among the Sunday Times Top 100 Best Places to Work, is dedicated to fostering community engagement and exceptional guest experiences.

Benefits

Competitive salary plus Tronc

Quarterly bonus

Private Healthcare with Bupa

Employee Assistance Program

28 days holiday, with options to buy extra days

Enhanced Maternity & Paternity packages

Industry-leading training and development

Coaching and mentorship programs

50% food discount at Heartwood Inns

Birthday gifts and long service awards

Qualifications

• Minimum of 3 years GM experience.
• Proven track record in business growth and budgeting.
• Ability to work under pressure during busy service times.

Responsibilities

• Manage busy operations at a new pub location.
• Lead and empower a large team of staff.
• Ensure high standards in all business areas.

Skills

Leadership

Interpersonal skills

Problem-solving

Commercial acumen

Team motivation

Job description

General Manager - The Royal Forest, Epping Forest

Our fifth Pub with Rooms opened in Epping Forest in November, and we have an exciting opportunity for a highly experienced General Manager to join our team at this new location. The site features a 150-cover dining room, additional bar seating for 95, a beautiful garden with over 100 covers, and 31 boutique bedrooms.

Part of the Heartwood Collection, recently recognized in the Sunday Times Top 100 Best Places to Work, we are an award-winning group of cozy pubs and atmospheric brasseries committed to serving great seasonal food and fostering strong community ties. Inspired by Raymond Blanc, Brasserie Blanc offers a home-from-home experience, emphasizing seasonality, curiosity, and guest satisfaction.

Ideal Candidate for General Manager

• Minimum of 3 years GM experience
• Charismatic presence and vibrant personality
• Strong leadership and interpersonal skills
• A team player who motivates and empowers staff
• Experience managing busy operations and large teams
• High standards across all business areas
• Commercial and financial acumen
• Proven track record in business growth, budgeting, and staff retention
• Excellent problem-solving and decision-making skills
• Ability to work under pressure during busy service times

What We Offer

• Competitive salary plus Tronc
• Quarterly bonus
• Private Healthcare with Bupa
• Employee Assistance Program with Hospitality Action
• 28 days holiday, with options to buy extra days
• Enhanced Maternity & Paternity packages
• Industry-leading training and development through Stepping Stones
• Coaching and mentorship programs
• Referral bonus up to £1500
• EarlyPay access
• 50% food discount at Heartwood Inns and Brasserie Blanc, with additional discounts
• Company gift card discounts
• Birthday gifts, long service awards, and more

Our Growth and Development

With over 40 sites and plans to expand to 61 by 2027, including additional pubs with rooms, this role offers significant career progression opportunities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality

Location: London, England, United Kingdom