General Manager

Verv Life; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the rental industry is looking for a General Manager in London. This key role involves managing the on-site team, ensuring community satisfaction, and meeting revenue targets while maintaining quality standards. The ideal candidate will have extensive management experience in property or hospitality sectors, strong analytical and communication skills, and a customer-focused approach.

Qualifications

• Minimum education NVQ level 3 or GCSE level 9-5, ideally A-levels.
• Experience in residential property or hospitality sectors required.
• ARLA or IRPM qualification desirable.

Responsibilities

• Lead and manage the on-site team, ensuring high community engagement.
• Drive revenue growth to meet or exceed targets and manage budgeting.
• Deliver top-tier service to enhance member satisfaction and retention.

Skills

Management Skills

Communication Skills

Analytical Skills

Problem Solving

Customer Relations

Education

NVQ level 3 or GCSE level 9-5

ARLA or IRPM qualification

Job description

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This range is provided by VervLife. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join Our Team as a General Manager at VervLife!

Job Title: General Manager

Reporting To: Regional Operations Manager

Hours: 9:00 am - 5:30 pm but with some flexibility between the hours of 8am and 8pm

Some occasional weekend working

About VervLife

At VervLife, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.

About The Role

As General Manager, you’ll lead the on-site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

Key Responsibilities:

People Management:

• Recruit, train, and motivate the on-site team.
• Identify opportunities to enhance team performance and service delivery
• Ensure adherence to processes and achievement of SLAs/KPIs.
• Annual appraisals of direct reports and ensure appraisals and performance reviews are undertaken for all staff including regular documented 1-2-1s.
• Performance management and support HR initiatives.
  
  

Community Engagement & Satisfaction:

• Deliver top-tier service to enhance member satisfaction and retention.
• Develop action plans based on customer satisfaction surveys.
• Engage with local charities and encourage resident participation.
• Establish and continually review customer proposition via offers, partnerships for members etc.
• Ensure the app is maintained with events and information for members.
• Identify opportunities to enhance service improvement plans.
• Complaint and dispute resolution, working to escalation procedures and SLA timescales.
  
  

Marketing & Lettings

• Deliver best-in-class service to ensure member satisfaction and retention.
• Contribute to marketing strategies to maximise returns.
• Meet income and leasing targets, minimising void periods.
• Stay updated on local market and competitor services.
• Oversee content for the members portal and social media channels.
• Lead resident engagement activity and deliver events to agreed budgets.
• Know the market. Local development and rent knowledge including competitor service awareness to leverage the development and its marketing.
  
  

Planning & Daily Management:

• Plan and schedule work streams effectively.
• Provide clear instructions and promote team communication.
• Reaches decisions quickly based on available information. Takes initiative to research and complete projects
  
  

Financial & Reporting:

• Lead budget setting processes and manage development budgets.
• Identify opportunities for additional income and cost efficiencies.
• Produce regular asset performance reports with clear strategies.
• Meet agreed income and expenditure KPIs.
• Ensure your team are following the prescribed credit control processes when required.
  
  

Building Operations:

• Ensure efficient operations and service delivery on site.
• Monitor maintenance activities and quality control.
• Manage service failures and contractor performance.
• Regular development walk rounds and quality monitoring.
• Assist in the procurement of services to agreed (Verv-Life) strategies.
• Out of hours’ emergency response and attendance if needed.
• Quality control spot checks of all services and presentation of the development and apartments.
• Acting on findings and identifying training or support needs for teams/supplier performance improvement.
• Responsible for performance management of contractors on site.
• Insurance claim handling including liaison with loss adjustors and third parties.
  
  

Health & Safety Compliance:

• Oversee H&S and statutory compliance on site.
• Manage supplier and contractor compliance with H&S requirements.
• Handle risk assessments, accident reporting, and emergency preparedness.
• Work with Fire Service and statutory bodies to support inspections, change of strategy and maintain compliance.
• Management of accident and incident reporting.
• Responsible for emergency preparedness (to agreed protocols) including regular testing and implementation as required.
  
  

Qualifications & Experience:

• Minimum: Educated to NVQ level 3 and/or GCSE level 9 - 5 standard or equivalent. Ideally with ‘A’ level(s) or equivalent
• ARLA or IRPM qualification desirable.
• Experience in residential property or hospitality sectors.
• Knowledge of English statutory letting requirements.
• Strong management skills and experience working to budgets and targets.
  
  

Personal Requirements:

• Positive, professional, and customer-focused with strong relationship-building skills.
• Friendly and approachable, self-motivated, professional, resilient, adaptable.
• Proactive and strong ability to problem solve, multi-task, plan and organise.
• Excellent communication skills displaying sensitivities to and understanding of members’ needs.
• Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.
• Excellent analytical skills, including being able to provide reports in a excel format.
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
• Accuracy and attention to detail whilst working at pace.
• Ability to prepare and give presentations.
• Proactive and dynamic, taking ownership of all of core duties
• A strong communicator with a direct and open style. You must be able to communicate confidently, fluently and logically; hold others’ attention when speaking and influence decision making.
• Ability to remain calm and considered
• Excellent organisational skills
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
• A strong client focus and a resilient attitude
• Ability and willingness to work flexible hours as determined by the needs of the business.
• Ability to work weekends and bank holidays as required
• Willing to keep up to date with training and relevant legislation
  
  

Why Join Us?

At VervLife, we’re dedicated to helping our residents live better, healthier, and more fulfilling lives. If you’re ready to make a difference and lead a dynamic team, apply today to become our General Manager!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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