General Manager

Zachary Daniels; Knaresborough; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary up to £45,000

Excellent company benefits

Career progression opportunities

Job summary

Zachary Daniels is seeking a General Manager in Knaresborough to lead a premium, design-led store. You will drive sales, oversee daily operations, and inspire a high-performing team to deliver exceptional customer experiences.

You’ll manage stock, budgets, and visual merchandising while building strong client relationships to maximise repeat business. Weekend and busy-period availability is expected, with a rewarding bonus and progression opportunities.

Qualifications

• Leadership that inspires and develops a team.
• Delivers exceptional customer experiences.
• Strong organisational and communication skills.
• Commercial focus with drive to achieve KPIs.
• Ability to manage budgets and store finances.
• Passion for interiors/design-led retail is a plus.

Responsibilities

• Oversee daily store operations and maintain high visual standards.
• Manage inventory, deliveries, stock control, and product availability.
• Ensure compliance with policies and health & safety regulations.
• Lead the team to deliver personalised customer service and drive repeat business.
• Handle customer enquiries and resolve issues to protect brand experience.
• Foster a positive, collaborative team culture.
• Drive sales by achieving KPIs through effective leadership.
• Monitor performance and use data to maximise profitability and manage costs.

Skills

Leadership

Customer service

Budget management

Organisational skills

Communication

Job description

General Manager | Knaresborough | Up to £45,000 plus bonus and commission

We're on the hunt for a passionate and driven General Manager to lead a fantastic team in Knaresborough.

This role it's your chance to bring energy, style, and leadership to a thriving store where customer experience is everything. As General Manager, you'll be the heartbeat of the store, leading from the front, inspiring your team, and making every day a success.

What You'll Be Doing:

• Oversee daily store operations, maintaining high standards in visual merchandising, stock presentation, and store upkeep.
• Manage inventory, deliveries, stock control, and product availability.
• Ensure compliance with company policies and health & safety regulations.
• Lead the team to deliver exceptional, personalised customer service and build strong client relationships to drive repeat business.
• Handle customer enquiries and resolve issues to maintain a positive brand experience.
• Foster a positive, collaborative team culture.
• Drive sales performance by achieving KPIs through effective leadership and sales initiatives.
• Monitor store performance, using data-driven insights to maximise profitability while managing budgets, expenses, and stock shrinkage.

What We’re Looking For:

• Experienced retail manager with a successful track record in premium, design-led, or lifestyle retail.
• Strong leadership skills with the ability to inspire, develop, and manage a team.
• Commercially savvy, with a focus on driving sales and managing budgets.
• Passion for delivering exceptional customer experiences.
• Excellent organisational, communication, and problem-solving skills.
• Knowledge or passion for interiors and homewares a plus.
• Flexible and adaptable, comfortable working weekends and busy periods.

What You'll Get:

• A competitive salary up to £45,000 plus a brilliant package.
• Amazing company benefits.
• Fantastic opportunities for career progression

BH37727