Store Manager

The People Pod; Catford; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

10% Bonus

Benefits package

London weighting

Job summary

The People Pod in Lewisham is seeking a General Manager to lead a large, customer-focused operation with a premium service ethos. You will drive performance, coaching a high-performing team while managing budgets, KPIs and standards to deliver outstanding guest experiences.

You'll bring proven leadership in retail, hospitality, or leisure, with the ability to act with autonomy, build a positive culture, and progress your career within a growing organisation in a demanding, fast-paced environment.

Qualifications

• Senior Retail Store Manager or equivalent with experience leading large teams.
• Proven ability to deliver exceptional customer experiences in fast-paced environments.

Responsibilities

• Lead, coach and develop a high-performing team.
• Deliver exceptional customer experiences and service standards.
• Drive operational performance, efficiency and compliance.
• Manage budgets, KPIs and overall operational performance.
• Take ownership, make decisions and lead from the front.

Skills

Leadership

Team management

Operational excellence

Customer experience

Budgeting

Performance metrics

Job description

General Manager

Lewisham| £45,000-£50,000 Basic (including London Weighting) + 10% Bonus + Excellent Benefits

Senior Retail Store Managers - Ready to Take Your Leadership Career in a New Direction?

You've mastered the art of running a successful, high-performing operation.

You've led large teams, driven commercial performance, delivered exceptional customer experiences and maintained outstanding standards in demanding, fast-paced environments.

But perhaps you're ready for something different.

An opportunity to take everything you've learned in retail, hospitality, hotels or leisure and apply it in a premium, service-led environment where people, customer experience and operational excellence come first.

We're recruiting on behalf of a growing, premium organisation looking for an experienced General Manager to lead a large, customer-focused operation in Lewisham.

This is an exciting opportunity to transition into a different sector, offering greater autonomy, genuine career progression and an improved work-life balance.

The Role

You'll take full ownership of a busy operation, leading your team to deliver an exceptional customer experience while driving performance and maintaining the highest operational standards.

You'll be responsible for:

• Leading, coaching and developing a high-performing team
• Delivering exceptional customer experiences and service standards
• Driving operational performance, efficiency and compliance
• Creating a positive, engaging culture where people thrive
• Managing budgets, KPIs and overall operational performance
• Taking ownership, making decisions and leading from the front

Who We're Looking For

We're particularly keen to hear from experienced:

• Senior Retail Store Managers
• Flagship Store Managers
• Retail Area / Cluster Managers
• Hotel General Managers
• Hospitality Operations Managers
• Leisure General Managers

You'll be a confident, commercially aware leader with experience managing large teams and complex operations.

Most importantly, you'll have a genuine passion for people, exceptional customer service and developing high-performing teams.

Previous experience in the sector isn't required. We're looking for proven leadership ability, operational expertise and the ambition to succeed in a new environment.

What's On Offer?

• £45,000-£50,000 basic salary (including London Weighting)
• 10% annual bonus
• Excellent benefits package
• Improved work-life balance compared with traditional retail and hospitality roles
• Genuine career progression within a growing organisation
• A rewarding, people-focused leadership role with real autonomy

Ready for Something Different?

If you're a successful Senior Retail, Hotel, Hospitality or Leisure Manager looking to step away from traditional sector demands without sacrificing responsibility, salary or career progression, we'd love to hear from you.

Your leadership skills are highly transferable. This could be the career move you've been looking for.

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