General Manager

No97 LTD / OneOneFour LTD; Kingston upon Thames; On-site; GBP 40,000 - 45,000; Full time

Job summary

A vibrant venue in Kingston is seeking a dynamic General Manager to lead its launch and operations. Ideal candidates will be passionate about hospitality, possess strong leadership skills, and have experience in high-volume settings. This role offers a competitive salary, performance bonus, and growth opportunities within a creative and inclusive team environment.

Benefits

Transparent TRONC + performance bonus

Free therapy & mental wellness support

Team celebrations & staff discounts

Paid sick leave & flexible working

Enhanced family leave & extra holidays after 2 years

Pension scheme

Opportunities to grow with the venue

Qualifications

• Experience leading high-volume, premium venues, ideally new openings.
• Proven track record in guest care and financial management.
• Advanced English language skills.

Responsibilities

• Lead day-to-day operations & team performance.
• Drive guest satisfaction & build a motivated team.
• Own KPIs & financial goals.

Skills

Leadership

Decision Making

Team Development

Guest Satisfaction

Job description

**GENERAL MANAGER – SONNY'S ROOFTOP BAR / KINGSTON RIVERSIDE**

Rooftop terrace with river views. Big energy. Sonny’s is a brand-new independent venue from the teams behind Tap Tavern and Bone Idyll, bringing bold drinks, good vibes, and standout hospitality to Kingston.

We’re looking for a passionate and driven General Manager to lead our launch and beyond—someone who builds great teams, delivers strong financials, and creates unforgettable guest experiences.

WHO YOU ARE

You are a proactive and accountable leader who thrives in a high-energy environment. You bring joy to your team and guests alike and have a true understanding of what it takes to lead a venue with creativity and purpose. You love hospitality and people in equal measure. You take pride in high standards and bold ideas, and you want to build something that stands out.

WHAT YOU BRING

• Experience leading high-volume, premium venues (ideally new openings)
• Full ownership of operations, team development, guest experience & financials
• Commercial confidence & decision-making skills
• Passion for atmosphere, service, and standout guest care
• A coaching mindset and commitment to growing people
• A commitment to safety standards and guest care across the entire operation

YOUR ROLE

• Lead day-to-day operations & team performance
• Drive guest satisfaction & venue consistency
• Own KPIs & financial goals
• Build a high-performing, motivated team
• Shape music, service, and atmosphere
• Lead from the front and adapt quickly

BENEFITS + PERKS

• Transparent TRONC + performance bonus
• Free therapy & mental wellness support
• Team celebrations & staff discounts
• Paid sick leave & flexible working
• Enhanced family leave & extra holidays after 2 years
• Pension scheme
• Opportunities to grow with Sonny’s and sister venues

WE VALUE INCLUSION

We're building a diverse, creative team and welcome everyone. Need adjustments in the process? Just ask.

**READY TO LAUNCH SOMETHING SPECIAL IN KINGSTON? Let’s talk.**

Additional Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Wed / Sun
• Salary: £40,000 – £45,000 yearly
• Benefits: Bonus Scheme

About No97 LTD / OneOneFour LTD:

An independent group of 4 award-winning restaurants and UK top 100 venues. A mix of innovation and international cuisine with warmth and rootsy charm.