General Manager

Maple Leaf Golf; Hounslow; On-site; GBP 40,000 - 48,000; Full time

Job summary

Good Time Golfin, part of Maple Leaf Golf, is seeking a hands-on General Manager to own a fast-paced, high-volume leisure venue with a state-of-the-art driving range, adventure golf and a busy F&B operation.

You will lead site operations, drive 5-star service, manage F&B, recruit and develop a strong team using FISH principles, and maximise revenue through marketing collaboration and excellent customer experiences.

Qualifications

• Experience in managing large teams in a high-volume leisure venue.
• Strong customer service and sales skills.
• Proven ability to lead from the front and drive results.
• Familiarity with FISH principles and creating a positive work culture.
• Hands-on, operationally visible leadership.

Responsibilities

• Deliver memorable experiences for customers.
• Maintain top site standards and presentation.
• Drive 5-star service and revenue through on-site leadership.
• Lead recruitment and continuous improvement from customer feedback.
• Oversee Food & Beverage end-to-end and margin management.
• Ensure health and safety compliance.
• Coach and develop the team with regular communication.

Skills

Customer service

Sales

FISH principles

Team management

Food & Beverage operations

Wage control

Margin management

Hands-on leadership

Education

Experience managing large teams

Job description

Good Time Golfin opened in 2022, trades 7 days a week and is a fast paced, high-volume, competitive-socialising leisure venue with golf at its heart. The site has a state of the art Driving Range, Adventure Golf, Pitch ‘n Putt course with Food & Beverage.

The business is part of Maple Leaf Golf, owned and operated by Richard & Sally Haygarth, with sites in Epsom, Worthing & Chichester. Good Time Golfin will be adding VIP Range bays in Autumn 2026 and padel courts in mid 2027

We are seeking a hands-on General Manager to take full ownership of this fast-paced, operationally demanding environment & drive sales. This role is about running a tight operation, setting high standards, leading from the front and creating a top notch work culture.

FISH has recently been introduced to the business which is being used to drive improvement in already high standards of customer service. FUN is at the heart of what we do and the successful candidate will bring tons of energy and a great sense of humour!

Outline responsibilities

Site Leadership & Operations

• Consistently deliver truly memorable experiences for our customers
• Present the site to the highest standardevery day.
• Drive 5 star operational standards and customer service
• Lead by example with regular customer contact and engagement
• Inspire the team to deliver great experiences
• Work with group sales and marketing to maximise revenue on site
• Review customer feedback & use it to drive continuous improvement
• Manage recruitment
• Ensure high Health & Safety standards are achieved

Food & Beverage Performance

• Own the F&B operation end-to-end, including bar and food service
• Drive F&B revenue growth through strong execution, upselling and service standards
• Manage stock, wastage, and ordering
• Deliver agreed gross margin targets balancing quality & profitability
• Ensure F&B supports peak trading, events and group bookings
• Continuously review the offering to balance quality and profitability
• Maintain high standards of food hygiene & compliance

People & Rota Management

• Create a strong, passionate team using FISH principles with clear communication
• Create a positive, fun work environment and develop the team.
• Ensure regular one to ones with direct reports together with monthly team meetings.
• Set clear expectations around performance and accountability
• Recruit, train and retain strong team members
• Conduct regular customer service & sales training sessions
• Manage key KPI’s:
• Site presentation
• Wage control
• F&B gross margins
• Commercial performance
• Prompt action when targets missed

Skills & Experience

• High customer service standards
• Strong sales skills
• Good knowledge of FISH & how to engage people with great customer service.
• Experience managing large teams in a high-volume environment
• Strong background in Food & Beverage operations
• Confident with rotas, wage control and margin management
• Comfortable being hands-on and operationally visible

Salary £40,000 to £48,000 depending on experience.