General Manager

Pizza Express; Harlow; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Bonus up to 25%

Tronc share

Free food on shift

Pension & Life Assurance

50% discount on food & drink (off duty

Wellbeing support

Referral bonus £1000

Development & progression

Job summary

PizzaExpress is seeking a commercial and hospitality-driven leader to run a Pizzeria, owning day-to-day operations and driving sales. You will lead a multichannel, intimate team and foster community links while delivering KPI targets.

You will recruit, train, and manage staff to ensure exceptional service, quality, and safety standards. This role offers strong progression and a clear path to entrepreneurial impact within a renowned 1965-established brand.

Qualifications

• Experience managing a customer-facing hospitality operation.
• Strong leadership with ability to drive performance.
• Proven handle P&L and cost controls.
• Excellent communication and team development skills.

Responsibilities

• Drive the financial success of the Pizzeria with strategic initiatives.
• Uphold quality and safety standards across the restaurant.
• Build and lead a high-performing team through recruitment and training.
• Deliver exceptional service to exceed customer expectations.

Skills

People leadership

P&L management

Hospitality experience

Recruitment & training

Job description

Where those who love pizza can be their true self.

You'll be a commercial leader of your very own Pizzeria. Entrepreneurial and able to spot every chance to drive sales in your restaurant whilst making strong links with your local community. This is a commercial role with tons of opportunity to make it your own. Lead a multichannel business, inspire and motivate your team & deliver KPIs through your people.

What you'll do:

• Drive the financial success of your Pizzeria through strategic and commercial initiatives
• Uphold an unwavering commitment to exceptional quality and safety standards
• Build and lead a winning team through effective recruitment, training, and management
• Exceed customer expectations by delivering unparalleled service that leaves a lasting impression

Take charge of the day-to-day operations of your Pizzeria, showcasing your leadership skills in every aspect

Who you are:

• Previous management experience in a customer facing sector, ideally hospitality
• A natural leader, able to create and motivate a high performing team
• Exceptional P&L management skills
• Creative, autonomous & responsible

Benefits:

• Bonus Scheme of up to 25%
• Share of Tronc*
• Free Food on shift
• Pension & Life Assurance
• 50% discount on food and drink when you're not working
• Wellbeing Support for you and your family
• Referral Bonus of £1000 for referring managers
• Development and progression opportunities

Who we are:

We've been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.

Here you can be yourself.

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.

That's why we assess each application on the aptitude to do the job and nothing else.

If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.

*Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You'll get this at the end of each pay period, along with your normal pay and it's one of the best perks about working in hospitality.