General Manager

PizzaExpress; Royal Borough of Kingston upon Thames; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus up to 25%

Tronc share

Free food

Pension & Life

Food discount 50%

Wellbeing support

Referral bonus

Development & progression

Job summary

PizzaExpress is seeking a commercially minded Pizzeria Leader to drive the financial performance of the restaurant while upholding top quality and safety standards. You will recruit, train and mentor a high-performing team, delivering exceptional customer service and strong results.

You will lead day-to-day operations, champion a guest-first experience, and partner with local community initiatives to grow sales and brand presence.

Qualifications

• Proven management experience in hospitality or customer-facing sectors.
• Strong P&L management and budgeting skills.
• Ability to recruit, train and lead a high-performing team.
• Deliver exceptional customer service.

Responsibilities

• Drive the financial success of the Pizzeria through strategic and commercial initiatives.
• Uphold quality and safety standards.
• Build and lead a winning team through recruitment, training and management.
• Exceed customer expectations by delivering outstanding service.

Skills

Leadership

P&L management

Recruitment

Team motivation

Customer service

Job description

Where those who love pizza can be their true self.

You'll be a commercial leader of your very own Pizzeria. Entrepreneurial and able to spot every chance to drive sales in your restaurant whilst making strong links with your local community. This is a commercial role with tons of opportunity to make it your own. Lead a multichannel business, inspire and motivate your team & deliver KPIs through your people.

What you'll do:

• Drive the financial success of your Pizzeria through strategic and commercial initiatives
• Uphold an unwavering commitment to exceptional quality and safety standards
• Build and lead a winning team through effective recruitment, training, and management
• Exceed customer expectations by delivering unparalleled service that leaves a lasting impression

Take charge of the day-to-day operations of your Pizzeria, showcasing your leadership skills in every aspect

Who you are:

• Previous management experience in a customer facing sector, ideally hospitality
• A natural leader, able to create and motivate a high performing team
• Exceptional P&L management skills
• Creative, autonomous & responsible

Benefits:

• Bonus Scheme of up to 25%
• Share of Tronc*
• Free Food on shift
• Pension & Life Assurance
• 50% discount on food and drink when you're not working
• Wellbeing Support for you and your family
• Referral Bonus of £1000 for referring managers
• Development and progression opportunities

Who we are:

We've been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.

Here you can be yourself.

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.

That's why we assess each application on the aptitude to do the job and nothing else.

If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.

*Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You'll get this at the end of each pay period, along with your normal pay and it's one of the best perks about working in hospitality.