General Manager

Halfmoonhernehill; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Food & drink discount

Employee hotel discounts

My Fuller’s benefits

Healthcare plan

Induction & training

Wagestream access

Job summary

The Half Moon, a Fuller’s pub and hotel in Herne Hill, London, seeks an experienced General Manager to lead daily operations, drive guest satisfaction, and grow the business. The role offers a spacious one-bedroom flat above the pub and a dynamic, guest-focused culture.

You will manage a large team, drive commercial performance, and develop events and local marketing to engage the community. A strong background in premium hospitality and people leadership is essential.

Qualifications

• Experience leading a large team in a high-volume environment.
• Strong leadership and customer service focus.
• Proven ability to drive commercial results.
• Live-in role with a flat above the pub.

Responsibilities

• Lead daily operations across pub and hotel.
• Develop events and local marketing to drive trade.
• Manage budgeting, costs and supplier relationships.
• Deliver a premium guest experience and staff development.

Skills

Team leadership

Customer focus

Operations management

Food & beverage

Event planning

Tools

POS systems

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always askingwhat’s next? –define the essence of who we are.

Built in 1896, The Half Moon is the oldest pub in Herne Hill. An iconic pub with a wonderful restaurant and some of the most beautiful bedrooms you'll ever see.

The Half Moon is a beautifully restored Grade II-listed pub and hotel, set in the heart of Herne Hill next to Brockwell Park with excellent transport links into central London. Combining classic character with modern sophistication, it’s loved by locals and visitors alike for its quality food, warm hospitality and stylish surroundings.

The business has a strong food offer, with seasonal menus, outside kitchen, outstanding Sunday roasts, alongside a premium drinks range and 12 individually designed boutique bedrooms. Outdoor space and events play a key role in driving trade, particularly during warmer months and key dates in the local calendar.

We’re looking for an experienced General Manager with a strong background in high volume food and drink, who understands how to deliver a premium guest experience whilst driving commercial performance.

Applicants should be passionate about food, highly customer focused, and confident leading from the front. You’ll be comfortable developing a large team, embedding a customer-first mindset, and maximising opportunities through events, local marketing and community engagement.

This is a fantastic opportunity to take the reins of a much-loved, high-profile business with strong foundations and real potential to grow further, continuing the success journey of The Half Moon and taking it firmly to the next level.

This is a live in site with a spacious one bedroom flat above the pub.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a General Manager:

• Pride in being the driving force behind the success of the business.
• Someone who can motivate and support the team as well as create a special atmosphere for customers.
• A commercially minded individual.
• A confident manager with great decision-making skills.
• Ability to take ownership of problems.
• Passion for fresh food, great wines, and engaging service.