General Manager

VervLife; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

VervLife is seeking a General Manager to lead the on-site team and foster a vibrant community within our building in Greater London. You will drive revenue to meet or exceed targets, manage costs within budget, and uphold the highest standards of resident service while maintaining asset quality.

The role requires strong management capabilities, experience in residential property or hospitality, and knowledge of English letting standards. Flexibility to work weekends and bank holidays is expected.

Qualifications

• ARLA/IRPM qualification desirable.
• Experience in residential property or hospitality sectors.
• Knowledge of English statutory letting requirements.
• Strong management skills and experience working to budgets and targets.

Responsibilities

• Lead on-site team management and ensure a vibrant community within the building.
• Drive revenue to meet or exceed targets and manage costs within budget.
• Ensure the highest member satisfaction in service, responsiveness and community spirit.
• Plan and schedule work streams, provide clear instructions and promote team communication.
• Lead budget setting processes and produce regular asset performance reports with clear strategies.
• Oversee building operations, maintenance, health & safety compliance, and contractor performance.
• Maintain H&S compliance and risk assessments on site; manage supplier compliance.

Skills

Leadership

Budgeting

Customer focus

Communication

Education

ARLA/IRPM qualification desirable

Job description

Join Our Team as a General Manager at VervLife!

Job Title: General Manager

Reporting To: Regional Operations Manager

Hours: 9:00 am - 5:30 pm

About VervLife

At VervLife, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.

About The Role

As General Manager, you’ll lead the on-site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

Key Responsibilities:

People Management:

• Recruit, train, and motivate the on-site team.
• Conduct annual appraisals and regular 1-2-1s.
• Ensure adherence to processes and achievement of SLAs/KPIs.

Community Engagement & Satisfaction:

• Deliver top-tier service to enhance member satisfaction and retention.
• Develop action plans based on customer satisfaction surveys.
• Engage with local charities and encourage resident participation.
• Manage the community app with events and information.

Marketing & Lettings:

• Contribute to marketing strategies to maximise returns.
• Meet income and leasing targets, minimising void periods.
• Stay updated on local market and competitor services.
• Oversee content for the members portal and social media channels.

Planning & Daily Management:

• Plan and schedule work streams effectively.
• Provide clear instructions and promote team communication.

Financial & Reporting:

• Lead budget setting processes and manage development budgets.
• Identify opportunities for additional income and cost efficiencies.
• Produce regular asset performance reports with clear strategies.

Building Operations:

• Ensure efficient operations and service delivery on site.
• Monitor maintenance activities and quality control.
• Manage service failures and contractor performance.

Health & Safety Compliance:

• Oversee H&S and statutory compliance on site.
• Manage supplier and contractor compliance with H&S requirements.
• Handle risk assessments, accident reporting, and emergency preparedness.

Qualifications & Experience:

• ARLA or IRPM qualification desirable.
• Experience in residential property or hospitality sectors.
• Knowledge of English statutory letting requirements.
• Strong management skills and experience working to budgets and targets.

Personal Requirements:

• Positive, professional, and customer-focused with strong relationship-building skills.
• Proactive, resilient, and adaptable with excellent problem-solving abilities.
• Strong communication skills and ability to influence decisions.
• Ability to remain calm under pressure and manage time effectively.
• Willingness to work flexible hours, including weekends and bank holidays.

Why Join Us?

At VervLife, we’re dedicated to helping our residents live better, healthier, and more fulfilling lives.