General Manager

AccorHotel; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Employee discount

Awards & incentives

Career growth

Training & development

Meals on duty

Pension

Inclusive environment

Job summary

House of Louie in London is seeking an experienced General Manager to lead day-to-day operations of a premium venue. You will drive standards across F&B, service, finances, and guest experience, while developing a high-performing team and delivering exceptional profitability.

With a strong background in premium hospitality, you will oversee multi-department operations, implement service standards, and foster a collaborative, energetic culture to elevate every guest moment.

Qualifications

• Proven experience as a General Manager or senior operational leader within a premium bar, luxury hotel, high-quality restaurant or lifestyle operation
• Strong all-round food and beverage knowledge, with the ability to oversee multiple departments and ensure consistency across the operation
• Excellent leadership skills, with a proven ability to manage, motivate and develop diverse teams and departmental managers
• Demonstrated experience in P&L management, budgeting, forecasting, cost control and overall financial accountability
• Strong commercial awareness, with the ability to identify opportunities to drive revenue, profitability and operational efficiency
• Comprehensive knowledge of health, safety, employment legislation and licensing compliance requirements
• Strong organisational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously
• Excellent communication and interpersonal abilities, with a collaborative and inclusive leadership approach
• A proactive problem-solving mindset, with the ability to make confident and decisive decisions under pressure
• Experience implementing and maintaining operational procedures, service standards and training programmes
• Resilience and flexibility to adapt to changing circumstances and operational demands

Responsibilities

• Take full ownership of day-to-day running of the business across all operational areas
• Motivate and develop the management team to deliver outstanding guest experiences
• Drive commercial performance, budget adherence and financial accountability
• Oversee F&B, service, and multi-department operations to ensure consistency and high standards
• Implement and maintain service standards, procedures and training programmes
• Adapt to changing circumstances with proactive problem solving and leadership

Skills

General Manager experience

Leadership

P&L management

F&B knowledge

Commercial awareness

Licensing compliance

H&S awareness

Budgeting

Communication

Team development

Education

Hospitality/business management certification

Job description

Company Description

House of Louie, part of Ennismore Restaurants Limited, is a four-storey townhouse in the heart of the West End, bringing together elevated dining, nightlife, and style under one roof. A destination where energy meets elegance, House of Louie is built around exceptional experiences, creative concepts, and unforgettable moments.

Home to Wani Tzuki, our contemporary Japanese dining concept, alongside our chic French restaurant and the lively Alligator Bar - known for bold cocktails, vibrant atmosphere, and live DJs -House of Louie brings together diverse experiences with a shared passion for outstanding hospitality.

Our team is made up of talented hospitality professionals who bring personality, expertise, and enthusiasm to everything they do. We celebrate individuality, creativity, and a genuine passion for delivering exceptional guest experiences, while creating opportunities for our people to grow and thrive within Ennismore.

Job Description

House of Louieis looking for an experienced and inspiringGeneral Managerto lead the overall operations of our venue and join our passionate team.

As General Manager, you will take full ownership of the day-to-day running of the business, ensuring exceptional standards across all areas of the operation, including food and beverage, service, team development, financial performance, and guest experience. You will be a natural leader who can motivate and develop your management team, drive operational excellence, and bring energy and personality to the entire venue.

You will have a strong background in premium hospitality, a genuine passion for food and beverage, and the ability to create an exceptional environment for both guests and your team. You’ll be confident overseeing all aspects of the business, driving commercial performance, developing talent, and ensuring the highest standards are consistently delivered across every department.

Qualifications

Required Experience & Skills:

• Proven experience as a General Manager or senior operational leader within a premium bar, luxury hotel, high-quality restaurant or lifestyle operation

• Strong all-round food and beverage knowledge, with the ability to oversee multiple departments and ensure consistency across the operation

• Excellent leadership skills, with a proven ability to manage, motivate and develop diverse teams and departmental managers

• Demonstrated experience in P&L management, budgeting, forecasting, cost control and overall financial accountability

• Strong commercial awareness, with the ability to identify opportunities to drive revenue, profitability and operational efficiency

• Comprehensive knowledge of health, safety, employment legislation and licensing compliance requirements

• Strong organisational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously

• Excellent communication and interpersonal abilities, with a collaborative and inclusive leadership approach

• A proactive problem-solving mindset, with the ability to make confident and decisive decisions under pressure

• Experience implementing and maintaining operational procedures, service standards and training programmes

• Resilience and flexibility to adapt to changing circumstances and operational demands

Desirable Qualifications:

• Formal training or certification in hospitality or business management

• Experience overseeing multi-departmental or multi-outlet hospitality operations

• Experience in staff development, succession planning and management training

• Strong understanding of current food and beverage trends and the premium hospitality market

• Experience in business planning, budget forecasting and revenue optimisation

• Familiarity with venue licensing and regulatory requirements specific to the United Kingdom

Additional Information

Why Join Us?

• Employee discount on food and beverage

• Awards and incentives

• Career growth opportunities within Ennismore Restaurants Limited

• Training and Development opportunities

• Meals on duty

• Pension contribution

• A friendly, supportive, and inclusive working environment

Benefits:

• Company pension

• Discounted or free food

• Employee discount

Experience:

• General management: 3 years (required)

• Hospitality management: 4 years (required)

• Premium / Fine Dining hospitality: 2 years (required)

Work Location:In person