Assistant Restaurant Manager

Accorhotel; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay + service charge

Staff meals during shifts

Employee discounts across food and Bev

Employee of the Month & recognition

Referral bonus scheme

Career growth opportunities within Enn

Job summary

House of Louie in London is seeking an experienced Front-of-House Supervisor to lead the FOH team across dining and bar operations, ensuring smooth service and guest satisfaction.

You will work closely with kitchen and bar, manage staff rotas, training, and performance, while maintaining high standards of cleanliness and hospitality in a fast-paced West End setting.

Qualifications

• Previous supervision or management experience in hospitality.
• Strong leadership, communication, and problem-solving abilities.
• Passion for hospitality and delivering exceptional guest experiences.
• Willingness to work evenings, weekends, and late shifts.

Responsibilities

• Support the Restaurant Manager in the day-to-day running of the restaurant and ensuring smooth operations.
• Lead, motivate, and develop the front-of-house team for a high-performing environment.
• Deliver exceptional guest experiences while maintaining high standards of service, hospitality, and attention to detail.
• Take ownership of service during busy periods, leading by example under pressure.
• Assist with staff briefings, training, rotas, and performance management to support team development.
• Maintain high standards of cleanliness, presentation, and health & safety compliance.
• Collaborate with kitchen, bar, and management to ensure seamless service.
• Handle guest feedback and resolve complaints professionally to ensure positive impressions.
• Support stock control, cash handling, and other admin duties to drive efficiency.
• Uphold House of Louie brand standards and foster a culture of excellence.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Guest service

Job description

House of Louie, part of the Ennismore Group, is a four-storey townhouse in the heart of the West End offering an elevated mix of dining, nightlife, and style.

Home to Wani Tzuki, our contemporary Japanese dining concept, alongside our chic French restaurant and the lively Alligator Bar – known for bold cocktails and live DJs – House of Louie brings together energy, elegance, and exceptional service under one roof.

• Support the Restaurant Manager in the day-to-day running of the restaurant, ensuring smooth and efficient operations.

• Lead, motivate, and develop the front-of-house team, creating a positive and high-performing working environment.

• Deliver exceptional guest experiences, maintaining consistently high standards of service, hospitality, and attention to detail.

• Take ownership of service during busy periods, leading by example and ensuring the team works efficiently under pressure.

• Assist with staff briefings, training, rotas, and performance management to support the development and success of the team.

• Maintain excellent standards of cleanliness, presentation, and compliance with health and safety and food hygiene regulations.

• Work closely with the kitchen, bar, and wider management team to ensure seamless communication and service.

• Handle guest feedback and resolve complaints professionally, ensuring every guest leaves with a positive impression.

• Support stock control, ordering, cash handling, and other administrative duties to help drive operational efficiency.

• Help uphold the House of Louie brand standards and contribute to a culture of excellence, energy, and genuine hospitality.

• Previous experience in a supervisory or management role within a high-quality restaurant, bar, or hospitality venue.

• Strong leadership skills, with the ability to motivate, develop, and inspire a team.

• A genuine passion for hospitality and a commitment to delivering outstanding guest experiences.

• Excellent communication, organisational, and problem-solving skills.

• A hands-on, proactive approach, with the confidence to lead from the front during busy services.

• A good understanding of restaurant operations, service standards, and health and safety procedures.

• The ability to remain calm under pressure and make confident decisions in a fast-paced environment.

• Flexibility to work evenings, weekends, and late-night shifts as required.

• Competitive pay + service charge

• Staff meals during shifts

• Employee discounts across food and beverage

• Employee of the Month & recognition awards

• Referral bonus scheme

• Career growth opportunities within Ennismore

• Full training and development

• Supportive, fun, and high-performing team environment

• Pension contribution