general manager

wagamama; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Employee discount

Friends & family discount

Free meals on shift

Private medical insurance

Earned pay access

Job summary

wagamama in Greater London is seeking a General Manager who will be the beating heart of the restaurant. You’ll set the tone, lead with energy, and shape the culture to drive a high-performing team.

You’ll coach and develop your staff, deliver unforgettable guest experiences, and keep operations smooth under pressure, constantly seeking Kaizen-style improvements to elevate service and results.

Qualifications

• Experience leading restaurant teams in a fast-paced environment.
• Proven ability to coach staff and grow teams.
• Strong guest experience mindset.

Responsibilities

• Create a safe, seen, and proud team environment.
• Turn first-timers into regulars with unforgettable guest experiences.
• Coach, grow and celebrate your team.
• Stay calm under pressure and keep service running smoothly, even when busy.
• Spot improvements and implement small, meaningful changes daily.

Skills

Team leadership

Guest service

Coaching

Kaizen mindset

Calm under pressure

Job description

general manager | full time

at wagamama, food is life. we care about where it comes from, how it’s made, and the people who make it happen. as general manager, you’ll be the beating heart of your restaurant. your vibe sets the tone. your energy brings the buzz. your leadership shapes the culture

what you'll be doing

• creating a place where your team feels safe, seen, and proud to show up
• turning first-timers into regulars with unforgettable guest experiences
• coaching, growing and celebrating your team
• staying calm under pressure and keeping everything running smoothly, even when things get spicy
• thinking with a kaizen mindset, and constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• lead with kindness, but know how to make impact
• believe great food brings people together
• care just as much about your team as your p+l
• want to grow a team, not just manage one
• love the rhythm of a busy service + keep everything upbeat even when it’s full-on

wok’s in it for you

• a culture that backs your growth, wellbeing and individuality
• up to £8,000 annual bonus
• £200 a month to spend at wagamama outside of work
• 50% off for friends + family
• free meals on shift
• private medical insurance
• early access to earned pay with wagesstream
• industry leading family friendly policies
• 30% off at our group brands (brunning & price pubs, barburrito + more)

in addition to this, we offer benefits such as:

• pension scheme
• holiday
• training
• cycle to work scheme
• retail + leisure discounts
• discounted gym memberships
• long service awards

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench

Feed Yourself, Feed Others