General Manager

Hyperion Partners Limited; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Hyperion Partners Limited seeks an experienced General Manager to lead a brand-new residential development in South London. The role combines hospitality discipline withBuild-to-Rent operations, overseeing long/post-occupancy performance and resident engagement.

You will mobilise pre-opening, manage resident services, and drive commercial success, working with on-site teams and external partners to deliver an exceptional resident experience.

Qualifications

• Proven GM or senior operations experience in residential/aparthotel/hospitality.
• Experience in mobilisation/pre-opening/lease-up/operational stabilisation.
• Strong commercial understanding with P&L and budgeting.
• Experience recruiting and leading teams.
• Passion for customer service and community engagement.
• Knowledge of property operations, compliance and safety.
• Experience managing 24/7 operations and SOPs.
• Excellent communication with residents and stakeholders.

Responsibilities

• Lead mobilisation and opening of a new development with operational readiness.
• Recruit, train and manage on-site teams for resident services and Front of House.
• Own the development's P&L, budgets, cost control and financial performance.
• Support occupancy targets with central leasing and move-ins/retention.
• Develop and implement SOPs, operating systems, service standards and communications.
• Oversee day-to-day management including 24/7 Front of House and outsourced services.
• Deliver exceptional resident experience and handle complaints and engagements.
• Develop resident engagement strategy with events and initiatives.
• Manage building compliance, health and safety, inspections and contractor performance.
• Oversee maintenance, snagging and defects with maintenance teams.
• Build relationships with asset owners, stakeholders and partners.
• Monitor occupancy, arrears, retention, OPEX and NOI.

Skills

General Manager

P&L accountability

Team leadership

Hospitality operations

Resident engagement

Job description

General Manager - Residential Living

Location: South London

Salary: Competitive, dependent on experience

Job Type: Full-Time, Permanent

Sector: Aparthotel | Build to Rent | PBSA | Hospitality

The Opportunity

Hyperion Partners is recruiting on behalf of an ambitious and growing residential living operator seeking an experienced General Manager to lead the mobilisation, opening and ongoing management of a brand-new residential development in South London.

This is an exciting opportunity for a commercially minded and customer-focused General Manager to take ownership of a flagship development from pre-opening through to full operational stabilisation.

The development will offer a combination of long-stay residential accommodation and short-stay serviced apartments, alongside communal amenities and a dedicated resident engagement programme.

Our client is seeking an individual who can combine the operational discipline of hospitality with the community-focused approach of Build to Rent and professionally managed residential accommodation.

Key Responsibilities

• Lead the mobilisation and successful opening of a new residential development, ensuring operational readiness ahead of occupation.
• Recruit, train and manage an on-site team responsible for resident services, Front of House, community engagement and maintenance.
• Take full responsibility for the development's P&L, operating budgets, cost control and financial performance.
• Work closely with the central leasing function to support occupancy targets, lease-up activity, resident move-ins and retention.
• Develop and implement Standard Operating Procedures, operational systems, service standards and resident communication processes.
• Oversee the day-to-day management of the development, including 24/7 Front of House operations and outsourced service providers.
• Deliver an exceptional resident experience, maintaining high standards of customer service, complaint resolution and resident satisfaction.
• Develop and implement a resident engagement strategy, including community events, activities and initiatives.
• Manage building compliance, health and safety, fire safety, statutory inspections and contractor performance.
• Oversee property presentation, snagging, defects and planned and reactive maintenance alongside the maintenance team.
• Build strong relationships with asset owners, senior stakeholders, contractors and external partners.
• Monitor and report on occupancy, arrears, resident retention, operational expenditure and net operating income.

About You

We are particularly interested in speaking with candidates who have operated as a General Manager, Senior Operations Manager, Residence Manager or Hotel General Manager within one or more of the following sectors:

• Build to Rent (BTR)
• Purpose-Built Student Accommodation (PBSA)
• Aparthotels and serviced apartments
• Hotels and hospitality
• Co-living and professionally managed residential accommodation

The ideal candidate will demonstrate:

• Proven experience managing a residential, aparthotel or hospitality development with responsibility for day-to-day operations and service delivery.
• Previous involvement in new-site mobilisation, pre-opening, lease-up or operational stabilisation.
• Strong commercial understanding, including P&L accountability, budget management and financial reporting.
• Experience recruiting, developing and leading operational and customer-facing teams.
• A passion for delivering exceptional customer service and building engaged residential communities.
• Strong knowledge of property operations, compliance, health and safety and contractor management.
• Experience managing 24/7 operations and implementing effective operational procedures.
• Excellent communication skills, with the confidence to engage with residents, asset owners and senior stakeholders.

Experience within a hospitality-led residential environment would be particularly advantageous.

Why Consider This Opportunity?

• New development: Take ownership of a brand-new residential scheme from the outset.
• Operational autonomy: Shape the team, service standards, operational processes and resident experience.
• Commercial responsibility: Gain direct exposure to asset performance, financial reporting and operational strategy.
• Career development: Join an ambitious, growing operator with opportunities to develop alongside the business.Meaningful impact: Build a thriving residential community and establish the reputation of a flagship development.