General Manager

Sanctuaryhousehotel; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25% discount on food and drink across

Discounted hotel stays at Fuller's

My Fuller's benefits platform access

Healthcare cash plan

Full induction and training

Wagestream access

Job summary

Sanctuary House Hotel, part of Fuller's portfolio in central London, invites a proven General Manager to helm operations. You will lead an established team, oversee pub, food, and rooms, and uphold exceptional hospitality across the guest journey.

The role demands strong leadership, strategic revenue management, and people development to foster a trusted, high-performing environment.

Qualifications

• Proven track record delivering great results and memorable guest experiences.
• Confidence managing multi-revenue streams (pub, food, and rooms).
• Strong leadership, communication, and people-development skills.

Responsibilities

• Lead and inspire a passionate, established team.
• Take full accountability for commercial performance and guest experience.
• Develop future leaders through coaching and mentoring in the Lead Your Way framework.
• Continue Fuller's tradition of delivering exceptional hospitality across the customer journey.

Skills

Leadership

Guest experience

Revenue management

People development

Communication

Job description

Join Fuller's: Where the true you thrives anddiversity is embraced. At Fuller's we don't just offer jobs, we invite you tocelebrate your authentic self. Our four core values - doing things the rightway, being part of the family, celebrating individuality and always asking what'snext? - define the essence of who we are.

What we are looking for…

We'relooking for an inspiring General Manager to take the helm at TheSanctuary House Hotel, one of our flagship Fuller's sites in central London. Thisis a fantastic opportunity for a proven leader who livesand breathes hospitality. The Sanctuary House combines a traditional Fuller'spub and dining room with a 35-bedroom boutique hotel.

• Lead and inspire a passionate, established team
• Take full accountability for both commercialperformance and guest experience
• Develop future leaders through coaching andmentoring in the Lead Your Way framework
• Continue the Fuller's tradition of deliveringexceptional hospitality in every area throughout the customer journey

What we are looking for…

• A proven track record of delivering great resultsand memorable guest experiences
• Confidence managing multi-revenue streams (pub,food, and rooms)
• Strong leadership, communication, andpeople-development skills

Thisis a complexity business; therefore, we are looking for an experienced GeneralManager ready for their next challenge within Fuller's. This is a Live Outopportunity.

Readyto take the next step in your career?

What we can offer you:

• Anexciting variety of career paths: Explore a wide range of roles and careerpaths across our pubs and hotels.
• Supportiveenvironment: We put people first and strive for a collaborative and trustingatmosphere where everyone is valued.
• Continuousgrowth: Engage in learning and development programs to fuel your personal andprofessional growth.
• 25%discount on food and drink, across all our pubs and hotels for you and yourfriends and family. Increasing to 30% after one year, 35% after three years and40% after five years.
• Discountedhotel stays at hotels in the Fuller's Family
• Accessto 'My Fuller's' - our online benefits platform where you can make savings at100s of retailers and access discounted gym memberships, cinema tickets andmuch more.
• HealthcareCash Plan - you will have access to a 24-hour GP serviceand the ability to claim your money back for dentist and eyecare appointments.
• Fullinduction and training
• Theoption to receive up to 35% of your earnings as you earn them with Wagestream.This means you won't always need towait until payday.

What we look for in a General Manager:

• Pride in being the driving force behindthe success of the business.
• Someonewho can motivate and support the team as well as create a special atmospherefor customers.
• Acommercially minded individual.
• Aconfident manager with great decision-making skills.
• Abilityto take ownership of problems.
• Passionfor fresh food, great wines, and engaging service.