General Manager

Aramark UK; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary £50k+

40 hours per week over 5 days

Generous annual leave

Employee benefits app & online GP

24/7 Employee Assistance Programme

Mental health support

Job summary

Aramark UK is seeking an experienced General Manager to lead our brand-new satellite site on Oxford Street, part of Warner Bros Studio Tour – The Making of Harry Potter. You’ll drive food quality, service and memorable guest experiences while delivering strong financial performance.

You will inspire and manage a team, focus on GP, talent retention and customer standards, and build relationships with suppliers.

Qualifications

• Operational management experience at a senior level in catering/hospitality.
• Proven ability to manage P&L and drive financial performance.
• Strong leadership with the ability to develop and retain talent.

Responsibilities

• Overall ownership of operational management and financial performance of the unit.
• Ensure waste management processes and weekly reviews for production.
• Champion customer service and drive sales through effective communication tools.
• Maintain RRP per policy and ensure tariffs meet client requirements.
• Lead schemes including new products, planograms, procedures, and menus according to Aramark guidelines.
• Develop commercial relationships with suppliers to ensure service quality and financial return.
• Ensure compliance with Aramark Hygiene and Safety standards.
• Prepare and manage accurate projections for all P&L accounts.
• Plan and lead the team to meet KPIs and drive performance.
• Identify opportunities for growth.

Skills

Operations management

People management

P&L management

Financial acumen

Project delivery

Stakeholder reporting

Job description

Aramark UK has an opportunity for an experienced General Manager to lead operations in our brand-new satellite site (Oxford Street) as part of our prestigious contract with Warner Bros Studio Tour – The Making of Harry Potter. If you’re passionate about delivering great food, exceptional service and creating lasting memories this could be the perfect opportunity for you.

We’re looking for a passionate and driven General Manager to lead our team and take the business to the next level. With a strong focus on maximising GP, retaining top talent, and elevating customer service standards, you’ll create an exceptional experience while inspiring and managing your team effectively. If you’re a people-focused leader with a proven track record in catering and hospitality, we want to hear from you!

Key Responsibilities

• Overall ownership and accountability of operational management and financial performance of the unit
• Ensure waste management processes are in place and weekly reviews are completed for production.
• Champion excellent customer service and effectively implement all customer communication tools in order to build sales.
• Ensure RRP is maintained as per company policy and that the tariff in all areas meets client / company requirements.
• Implementation of schemes including new products, planograms, procedures, and menu specifications, ensuring they adhere to Aramark guidelines and brand standards
• Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return
• Ensure strict compliance with Aramark Hygiene and Safety requirements
• Prepare and manage accurate projections for all P&L accounts
• Plan and lead the team performance to meet KPIs
• Identify & unlock opportunity for growth

What We’re Looking For

• Operational experience at management level within the catering/hospitality industry
• A people manager able to drive and deliver the highest standards never accepting the unacceptable
• Experience of P&L management and accountability with excellent financial and commercial acumen
• The ability to drive projects at pace, with exceptional attention to detail and flair
• Professionalism and the ability to present and report on relevant business information
• Excellent interpersonal and influencing skills

What’s in It for You

• Competitive salary: from £50,000pa
• 40 hours a week 5 over 7 days – weekends and weekdays with flexible working hours
• Generous annual leave, increasing with service + option to buy extra days.
• Employee benefits app with online GP access, and discounts across hundreds of retailers.
• 24/7 Employee Assistance Programme.
• Access to trained mental health champions.

About Aramark UK

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident and Forces Friendly employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail]

All applications will be treated in the strictest confidence.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.