General Manager

Aramark UK; Windsor; On-site; GBP 48,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Employee benefits app

Life assurance

Pension contributions

Holiday allowance

Career development

Job summary

Aramark UK is seeking an exceptional General Manager to lead our catering operation at Windsor. You will be accountable for service delivery, profitability, and upholding Aramark's safety and quality standards across a multi-site portfolio.

You will manage two major catering operations, one cleaning unit, and four remote locations, while building strong stakeholder relationships with on-site military personnel and MoD representatives to ensure outstanding customer satisfaction and growth.

Qualifications

• Significant experience managing large catering, hospitality, facilities management, or service contracts.
• Strong financial and commercial acumen with budget management experience.
• Proven leadership experience managing multi-disciplinary teams.
• Experience working within a highly regulated environment.
• Excellent stakeholder management and client relationship skills.
• Strong organisational, planning, and problem-solving abilities.
• Ability to analyse performance data and translate insights into action.
• Resilient, adaptable, and comfortable working within a fast-paced operational environment.

Responsibilities

• Overall ownership and accountability of operational management and financial performance of the unit.
• Work closely with the Head Chef to ensure correct stock level and waste management processes.
• Champion excellent customer service and effectively implement marketing tools to build sales.
• Ensure RRP is maintained as per policy and tariffs meet client requirements.
• Ensure compliance with hygiene and safety requirements.
• Line management of Team Leaders/Senior Team Leaders and chefs; training staff on policies.
• Oversee staff performance evaluations and annual reviews.

Skills

Leadership

Budget management

Stakeholder management

Data analysis

Problem solving

Adaptability

Regulatory compliance

Job description

Lead with Purpose. Deliver Excellence. Make a Difference.

Aramark UK is seeking an exceptional General Manager to lead our catering operation at our site in Windsor.

As General Manager, you will be responsible for driving operational performance and profitability in line with company standards, while promoting Aramark's values and reputation to clients and customers. You will lead by example, championing a strong safety culture and playing a key role in the development, retention, and growth of both existing and new business opportunities.

The role holds full accountability for a diverse portfolio of services, including two major catering operations, one cleaning unit, and four remote locations providing cleaning services. You will build and maintain strong relationships with key stakeholders, proactively engaging with both on-site military personnel and senior Ministry of Defence (MoD) contract representatives to ensure exceptional service delivery and customer satisfaction.

What's in it for you?

• Competitive salary of £50,000 DOE
• Generous annual leave allowance increasing with service with the opportunity to purchase additional annual leave
• Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats)
• Company benefits: life assurance, pension contributions, generous holiday allowance (with the option to buy more)
• Career development: we love to promote from within and offer apprenticeships and training to help you grow.

Responsibilities:

• Overall ownership and accountability of operational management and financial performance of the unit
• Work closely with the Head Chef to ensure correct stock level. Ensure Opx and waste management processes are in place and weekly reviews are completed for production
• Champion excellent customer service and effectively implement all customer communication tools provided by Marketing in order to build sales
• Ensure RRP is maintained as per company policy and that the tariff in all areas meets client / company requirements
• Ensure strict compliance with Aramark Hygiene and Safety requirements
• Ensure only nominated suppliers are used in the business
• Line management, scheduling and performance management of Team Leaders / Senior Team Leaders; Senior / Head Chefs on site and, in some cases, direct line management of Team Members
• Ensure Team Leaders and Team Members receive appropriate training to company policies; legal and health and safety requirements
• Champion a training culture within the team to ensure succession planning
• Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets.
• Annual reviews for all staff are completed.

Experience Required:

• Significant experience managing large catering, hospitality, facilities management, or service contracts.
• Strong financial and commercial acumen with budget management experience.
• Proven leadership experience managing multi-disciplinary teams.
• Experience working within a highly regulated environment.
• Excellent stakeholder management and client relationship skills.
• Strong organisational, planning, and problem-solving abilities.
• Ability to analyse performance data and translate insights into action.
• Resilient, adaptable, and comfortable working within a fast-paced operational environment.

Additional Requirements

• Be eligible to work in the UK.
• Successfully complete enhanced security clearance and Ministry of Defence vetting.
• Comply with all information security, safeguarding, and operational security requirements.
• Always maintain the highest standards of professional conduct and integrity.

Join Aramark UK

At Aramark UK, we believe that everyone deserves a workplace where they feel valued, respected and empowered to achieve their full potential.

As a Disability Confident and Forces Friendly employer, we welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

This is more than just a management role- it's an opportunity to lead a critical public service, influence positive outcomes, develop exceptional teams, and make a genuine difference every day.