General Manager

Aramark Ltd; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Generous annual leave

Benefits app

Employee events

Job summary

AFC Wimbledon is seeking a senior hospitality professional to lead food and beverage delivery at our venue, ensuring exceptional guest experiences and consistent product quality. This role requires strong leadership of large operational teams and a track record of driving improvements within a sports & entertainment environment.

You will own day-to-day operations, manage budgets and costs, and collaborate with the Finance Manager and venue partners to deliver innovative guest experiences while

Qualifications

• Minimum 5 years of senior F&B management experience.
• Proven track record leading large operational teams.
• Experience implementing projects and change programs.
• Strong understanding of health and safety standards.
• Ability to work within brand guidelines and deliver guest-focused service.

Responsibilities

• Oversee day-to-day delivery of food quality and guest experience.
• Lead multiple outlets and business functions.
• Manage budgets, forecasts, and operating costs.
• Collaborate with client and partners to plan innovations.

Skills

Leadership

Food & Beverage

Operational management

Budgeting & forecasting

Team development

Job description

Our Client, AFC Wimbledon - a club built by its fans, for its fans. Born from resilience and rooted deeply in community spirit, AFC Wimbledon is more than just a football team, it's a symbol of passion, integrity, and determination. Based at the heart of Plough Lane, they are proud of their rich history and ambitious future, both on and off the pitch. Working here means becoming part of a values-driven, forward-thinking business where your contribution truly matters. If you're looking to be part of something meaningful and make a real impact in sport and community, there's no better place than AFC Wimbledon. We have a high-profile opportunity for a dynamic senior and inspirational hospitality professional, experienced in food and beverage delivery. We seek a real 'people person' and 'foodie', with rounded leadership skills and a focus on delivering consistency of quality and innovation. Responsible for all operational processes and delivering exceptional food and guest experience.

This is not a role for someone who wants to preserve the status quo, but if you have a passion for food and service, underpinned by evidence of the delivery of fresh ideas and operational excellence then you and the venue will shine. You will be commercially accountable, working with the Finance Manager to deliver accurate and timely forecasts and budgets, taking control of all operating costs, and continually analysing key performance data to identify opportunities for growth.

A day in the life of a General Manager: Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation within Sports and Entertainment. Experiences - Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and venue needs, that is infectious throughout your team. Innovation - Close and detailed liaison with our client, premium area key partners and retail third party vendors to plan and deliver innovative solutions to enhance guest experience and deliver operational efficiency. Consistency - Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained. Monitor and maintain the Health and Safety policy, process, and culture across the venue. Brand - Operate and further develop consistently high brand standards within each area. Communications - Directly liaise with venue representatives and your Team Managers to ensure that communication and expectations are clear. Use structured, regular, and consistent meetings as a key tool. Guest Focus - Champion the guest focused culture, continually sharing and acting on venue and customer feedback. Oversee the C&E sales manager and set strategic targets for sales and delivery. Health & Safety - Lead the H&S culture and compliance across the venue.

You'll be set up for success if you have: A naturally confident leader, with senior management experience to inspire large operational teams to deliver results - min 5 years' experience at F & B senior level. Experienced in leading the implementation of projects and change programs. Confidently able to manage a mixed portfolio of outlets and business functions. Senior management presence to engage with Venue team, peers, and functional specialists. Passionate about people - building and developing teams. Positive and passionate focus on food - a natural flare for hospitality. Comfortable working within brand guidelines to deliver results. effectively switch between being the leader and a team player according to the situation at hand.

Salary - From £50,000 Pension scheme Life assurance Generous annual leave that increases in line with service, with the opportunity to buy extra Benefits app: access to 100s of discounts, online GP appointments, mental health support and our Employee Assistance Programme FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!)