General Manager

Grayling (92452); Great Yarmouth; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Employer funded Private Medical Insurance

Pension scheme with Life Assurance

Training and development programs

On-site accommodation

Gym Discounts

Job summary

Grayling in Great Yarmouth is searching for a General Manager for their food-led pub. The role includes maximizing operations, leading a team, and creating a welcoming environment for customers. As a General Manager, you will thrive in a dynamic setting, ensuring exceptional service and driving sales, especially during peak seasons.

You will play a key part in staff engagement and customer experience, helping to uphold the high standards of Marston's values. Join us in a vibrant atmosphere where you can truly make a difference!

Qualifications

• Passionate about team building and customer service.
• Experience in managing pub operations.
• Ability to maximize sales during busy seasons.

Responsibilities

• Oversee daily operations and staff management.
• Engage with customers and ensure high service standards.
• Implement sales and marketing strategies.

Skills

Team leadership

Customer engagement

Sales growth strategies

Job description

We're looking for a General Manager for a food‑led, carvery pub in Great Yarmouth. Salary up to £45,000 plus bonus and a generous benefits package.

Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we’re on the lookout for a great General Manager to take charge at the Grayling in Great Yarmouth and lead the team to success!

What you get from us: You’ll be joining an award‑winning local pub company that puts people first, lives by people‑led values, and offers real opportunities to advance your career – with genuine benefits that include:

• Additional earnings potential through bonus and incentive schemes
• Employer funded Private Medical Insurance
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24‑hour GP helpline
• Mortgage Advice and support
• On‑site accommodation
• Award winning training and development

About the pub

The Grayling is a food‑driven, seasonal pub located in the heart of the seaside town of Great Yarmouth, Norfolk. The pub is currently delivering weekly sales of £22,000 split 75/25 (food‑led) with trade peaking in the busy summer months.

Located on a retail park and near a large supermarket, the pub has great footfall to tap into. The Grayling is family‑driven, welcoming locals from the surrounding areas as well as tourists to the area. It benefits from a large car‑park, kids play area, and offers a classic pub menu as well as carvery deck. With a full senior team in place, this successful pub is set up for a win – but the seasonality of the trade means it requires an experienced, food‑driven General Manager who can tap into trade throughout the year whilst maximising sales through those busy summer months.

Have you got what it takes?

It’s true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you’ll add touches of your personality to your pub and think of new ways to delight and excite your customers. You’ll thrive off growing your business and have a ‘lead from the front’ mentality and passion for nurturing your team.

As a General Manager you’ll:

• Care about finding, growing and engaging your team.
• Be accountable for running all aspects of your pub.
• Be passionate about doing the right thing for your staff and your customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by sharing enjoyable experiences.

Are we right for you?

From cosy locals to pub‑restaurants, our destination businesses serve up an award‑winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well‑known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance, advice from your area manager, you’ll find their door is always open.

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.

As part of our application process, we use Lily, an AI‑powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know – all hiring decisions are still made by our people.