General Manager

John Fowler Holidays Ltd; Exeter; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bonus scheme

Live-in accommodation

Job summary

John Fowler Holidays Ltd. invites applications for a General Manager to lead a South West England park, driving growth and delivering exceptional guest experiences.

You will manage the park as a business, shaping people, standards and commercial performance while identifying opportunities for improvement. The role requires hands-on leadership, an ability to inspire a team, and a strong focus on profitability, safety and customer satisfaction.

Qualifications

• Strong leadership experience within holiday parks, hotels, leisure or hospitality.
• Proven ability to lead, engage and inspire teams.
• Experience managing budgets and delivering against financial targets.
• High personal standards and strong attention to detail.
• Hands-on leadership style with visibility around the business.
• Excellent communication and people-management skills.

Responsibilities

• Provide visible, hands-on leadership across all park operations to foster a high-performance culture.
• Take full ownership of the park's revenue, profitability and overall financial performance.
• Deliver an outstanding guest experience and maintain high standards across the customer journey.
• Oversee accommodation, grounds, facilities, housekeeping, maintenance, F&B and leisure operations.
• Develop and retain talent; set clear objectives for managers and ensure accountability.
• Manage payroll and operating costs without compromising guest experience.
• Use guest feedback and data to continually improve park performance.
• Ensure health & safety compliance and adherence to licensing and company requirements.
• Build strong relationships with owners, guests, suppliers and the local community.
• Collaborate with Directors and senior management to share best practices.

Skills

Leadership

Budget management

People management

Communication

Job description

An exciting opportunity to lead, grow and make a real difference.

We are looking for an exceptional General Manager to lead one of our holiday parks and play a key role in the continued growth of our family-owned and run holiday park business.

This is much more than a traditional park management role.

We are looking for a dynamic, commercially minded and forward-thinking leader who can inspire an established team, deliver an outstanding experience for our guests and take genuine ownership of the performance of the park.

As General Manager, you will effectively run the park as your own business. You will have responsibility for its people, guest experience, operational standards and commercial performance, with the freedom and support to identify opportunities, make improvements and drive profitable growth.

Being family owned means we can make decisions quickly, listen to good ideas and give our managers the opportunity to have a real influence on the business.

The role

You will provide visible, hands-on leadership across all areas of the park, creating a culture where high standards, commercial awareness and excellent customer service become everyone's responsibility.

Your responsibilities will include:

• Leading, motivating and developing an established team, creating a positive, high-performance culture.
• Taking full ownership of the park's revenue, profitability and overall financial performance.
• Delivering an excellent guest experience and ensuring consistently high standards throughout the customer journey.
• Maintaining outstanding standards across accommodation, grounds, facilities, housekeeping, maintenance, food & beverage and leisure operations.
• Developing and retaining talented people, ensuring managers and team members understand what is expected of them and are supported to succeed.
• Managing payroll and other operating costs effectively without compromising the guest experience.
• Setting clear objectives for departmental managers and holding the team accountable for delivery.
• Using guest feedback, commercial information and operational data to continually improve the park.
• Ensuring the park operates safely and complies with all relevant health & safety, licensing and company requirements.
• Building strong relationships with owners, guests, suppliers and the local community.
• Working closely with the Directors and wider senior management team, contributing ideas and sharing best practice across the business.

Who we're looking for

We want a General Manager who will look at the park and constantly ask:

How can we make this better? How can we grow? How can we give our guests an even better experience?

You will ideally have:

• Strong leadership experience within holiday parks, hotels, leisure or hospitality.
• A proven ability to lead, engage and inspire teams.
• Experience managing budgets and delivering against financial targets.
• High personal standards and strong attention to detail.
• A hands-on leadership style and the willingness to be visible around the business.
• Excellent communication and people-management skills.

Why join us?

We are a family-owned and family-run business, and that makes us different.

Our General Managers aren't simply there to implement instructions from head office. We want them to think commercially, bring forward ideas and take genuine ownership of their park.

You'll have the opportunity to:

• Lead an established park and team with significant potential.
• Have a real influence over the direction and performance of the business.
• Work directly with senior management and the owners of the company.
• Make decisions and see the results of those decisions quickly.
• Develop your own team and create a park culture you are proud of.
• Be part of an ambitious business focused on improving, investing and growing.

For the right person, this is an opportunity to put your own stamp on a holiday park, lead a great team and directly influence its future success. Competitive salary package plus bonus scheme and live-in accommodation. The role will be based in the South West of England.

• Competitive salary package plus bonus scheme and live-in accommodation.