Assistant Park Manager

Oxygen; Rayleigh; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Birthday leave

Company Bonus Scheme

Company Sick Pay

Pension Scheme

Discount platform for leisure & stores

Meal/food discounts on shift

Holiday entitlement 25 days + BHs

Job summary

Oxygen is seeking an Assistant Park Manager to work closely with the Deputy and Park Manager to develop, lead and empower a talented team, delivering the company values of pride, passion, playing together, and WOW moments.

You will run day-to-day park operations across the customer journey, coach your team, ensure brand SOPs are followed and drive exceptional customer service while maintaining safety and inclusivity.

Qualifications

• 3+ years in a leadership role.
• Experience with financial data and KPI management.
• Experience leading a large team.
• Experience with planning and running events.
• Knowledge of welfare and EDI in the workplace.
• Excellent customer service and engagement skills.
• Experience working with SEN children and customers.
• Knowledge of industry H&S standards and compliance.
• Tech savvy.
• Working knowledge of the core Microsoft applications.
• Background in a service-led industry such as hospitality or family leisure.
• IOSH qualification desirable.
• First aid qualification desirable.

Responsibilities

• Lead day-to-day park operations and customer journey.
• Inspire and coach your team to deliver great service.
• Ensure compliance with brand standards and SOPs and address performance as needed.
• Be an inclusive leader promoting respect and collaboration.
• Act as a brand ambassador reflecting the company values.

Skills

Leadership

Financial data

Team management

Event planning

Welfare & EDI

Customer service

SEN experience

Health & safety

Tech savvy

Microsoft Office

Service-led background

IOSH

First aid

Tools

Microsoft Office

Job description

The Assistant Park Manager, you will work closely with the Deputy and Park Manager to develop, lead and empower your highly motivated and talented team, to deliver ourfour values; pride, passion, playing together and moments of WOW-ness.

You will deliver the day to day running of the park spanning the entire customer journey, leading by example to deliver exceptional and engaging customer service. You will inspire and coach your team to do the same. You will ensure compliance with brand standards and SOP’s and challenge performance when needed.

You will be an inclusive leader who demonstrates respect, collaboration and takes collective responsibility in all you do.

You will be an authentic brand ambassador who is commercial, creative, brave and curious, creating a culture to reflect these behaviours and attributes.

Skills and experience:

• Minimum 3 years' experience in aleadership role
• Experience with financial data and KPI management
• Experience of managing and leading a large team
• Experience with planning and running events
• Working knowledge of welfare and EDI in the workplace
• Excellent customer service and engagement skills
• Experience working with SEN children and customers
• Knowledge of industry H&S standards and compliance
• Tech savvy
• Working knowledge of the core Microsoft applications
• A background in a service-led industry is desirable, such as hospitality, adventure parks, family leisure entertainment parks etc.
• IOSH qualification desirable
• First aid qualification desirable

Benefits

• Industry-leading pay
• Birthday leave
• Enhanced maternity/paternity
• Company Bonus Scheme
• Company Sick Pay
• 50% off food and drinks while on shift
• 50p hot drinks
• 50% off for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25 days holiday + bank holidays
• Increased holiday leave at 2 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores