General Manager

TN United Kingdom; Dorking; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a charismatic General Manager to lead their historic pub in Dorking. This role offers an exciting opportunity to foster an inclusive culture, develop a dedicated team, and ensure exceptional customer service. With a rich history dating back to 1405, the pub provides a warm atmosphere and excellent food, making it a beloved destination. Join a company that values diversity and offers numerous perks, including competitive salary, private accommodation, and opportunities for professional growth. This is your chance to make a significant impact in a rewarding environment.

Benefits

Private live-in accommodation

Shares incentive plan

Early wage withdrawal scheme

25% discount on food and drink

25% discount on hotel bookings

Up to 40% discount at Visitor Centre Shop

Access to Workplace Mental Health Platform

Company pension plan

Development opportunities

Qualifications

• Experience in managing teams in hospitality or service sectors.
• Ability to foster an inclusive culture and develop team skills.

Responsibilities

• Lead and develop your team to deliver exceptional customer service.
• Work with Operations Manager to meet business objectives.

Skills

Team Management

Customer Service

Hospitality Experience

Education

Hospitality Management Degree

Job description

Shepherd Neame is seeking a charismatic General Manager to join our team. If you have previous experience managing a team within the hospitality or service sector and are looking for a rewarding new challenge, this could be the perfect opportunity for you.

About the King’s Arms

Located in Dorking, Surrey, the King’s Arms is a historic high-street pub renowned for its warm welcome, excellent food, and drink. Established in 1405, it has hosted notable figures such as Charles II and was featured in Charles Dickens' novel Little Dorrit. The pub features four levels of cozy alcoves, original oak-beamed ceilings, and two courtyard gardens.

Role Expectations

As a brand ambassador, you will foster an inclusive culture, lead and develop your team to deliver exceptional customer service, and work with the Operations Manager to meet business objectives, ensuring growth, customer satisfaction, and success.

What’s In It For You?

• Competitive annual salary
• Private live-in accommodation (if required)
• Shares incentive plan
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight hotel bookings at Managed Houses
• Up to 40% discount at the Visitor Centre Shop, Faversham
• Sheps Hut discounts and offers on high street shops and services
• Access to Workplace Mental Health Platform
• Company pension plan
• Opportunities for development within our pubs, brewery, and support offices

About Shepherd Neame

As Britain’s oldest brewer, Shepherd Neame has been based in Faversham, Kent for over 300 years. An independent family business, we operate over 300 pubs and hotels across London and the South East, employing around 1,500 staff, including 270 at our brewery and support offices.

Diversity and Inclusion

We value diversity, equality, and inclusion. We welcome applications from all qualified individuals regardless of age, disability, ethnicity, gender, religion, or sexual orientation, and aim to provide a supportive environment where everyone can thrive.