General Manager

Nationwide Platforms Limited; Cranfield; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company car or cash allowance

BUPA Private Medical Care

25 days annual leave

Life Assurance

Auto Enrolment Pension

Lifestyle Benefits – Discounts

Job summary

Nationwide Platforms in Bedford is seeking a General Manager to lead a flagship depot, responsible for operational performance, customer satisfaction, profitability and people leadership.

This high-impact role oversees a complex operation with fleet, customer and activity across the UK, guiding department heads to deliver excellence and growth. The position offers a competitive package and career development opportunities.

Qualifications

• Proven experience leading a sizeable depot or logistics operation.
• Strong commercial acumen with budgeting and cost management experience.
• Experience leading through managers and developing future leaders.
• Passion for continuous improvement and boosting operational performance.
• Ability to balance customer expectations, delivery and commercial outcomes.
• Excellent communication and stakeholder management skills.
• Collaborative mindset focused on team and peer success.

Responsibilities

• Lead flagship depot operation and deliver outstanding operational performance.
• Take ownership of depot profitability, budgets and YoY improvement.
• Develop a team of department heads to create high-performing teams.
• Ensure all departments work together to fulfil customer requirements and service.
• Drive a customer-first culture and keep customers at the heart of all we do.
• Optimise fleet utilisation, resource planning and productivity.
• Use data and KPIs to drive informed decisions and improvements.
• Champion continuous improvement across processes and service.

Job description

Lead a flagship operation. Develop leaders. Deliver profitable growth.

Ready to lead one of Nationwide Platforms' flagship depot operations?

As General Manager at our Bedford depot, you'll lead one of our flagship depot businesses, taking responsibility for operational performance, customer satisfaction, profitability and people leadership.

This is a high-impact leadership role overseeing a complex operation with significant fleet, customer and operational activity. You'll lead through a team of department heads, developing leadership capability and creating the culture, discipline and accountability needed to deliver exceptional results. Your depot will support some of our largest customers and fulfil complex hire requirements across the UK.

In return you will receive a salary from £60,000 pa (DOE), Company car or cash allowance of £8,750, BUPA Private Medical Care, 25 days annual leave plus back holidays, Life Assurance, Auto Enrolment Pension scheme and Lifestyle Benefits – Discounts on selected high street stores.

What You'll Be Responsible For

• Leading a flagship depot operation and delivering outstanding operational performance.
• Taking ownership of depot profitability, budgets and year-on-year performance improvement.
• Leading and developing a team of department heads to create high-performing teams.
• Ensuring all departments work together to efficiently fulfil customer requirements and deliver excellent service.
• Driving a customer-first culture and ensuring customers remain at the heart of everything we do.
• Optimising fleet utilisation, resource planning and operational productivity.
• Using data and KPIs to drive informed decision-making and performance improvement.
• Championing continuous improvement across processes, productivity and customer service.

What You'll Bring

• Proven experience leading a sizeable depot, operational business unit, logistics operation or similar customer-facing environment.
• Strong commercial acumen with experience managing budgets, costs and business performance.
• Experience leading through managers and developing future leaders.
• A passion for continuous improvement and improving operational performance.
• The ability to balance customer expectations, operational delivery and commercial outcomes.
• Excellent communication and stakeholder management skills.
• A collaborative approach and a desire to see both your team and your peers succeed.

Success in this role is assessed through:

• Commercial Performance
• Customer Engagement
• People Leadership
• Operational Delivery
• Safety & Compliance

Why Join Nationwide Platforms?

As the UK's largest powered access provider, we help customers across the country work safely at height every day.

This is an opportunity to lead a flagship operation where you can genuinely influence performance, develop future leaders and drive business success. You'll be supported by experienced regional and functional teams while having the autonomy to make a real impact.