General Manager

Nationwide Platforms Ltd.; Thurrock; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Company car or cash allowance

Private medical care

25 days annual leave

Life Assurance

Auto Enrolment Pension

Lifestyle benefits

Job summary

Nationwide Platforms Ltd. is seeking a General Manager for our London East depot to lead a flagship operation with accountability for performance, customer satisfaction and profitability.

You will manage a team of department heads, set direction, and foster leadership capability across the site while driving a culture of accountability and continuous improvement. This is a high-impact role in a complex, customer-facing environment.

Qualifications

• Proven experience leading a sizeable depot or operational unit.
• Strong commercial acumen with budgets and performance.
• Experience developing leaders and managing managers.
• Passion for continuous improvement in operations.
• Ability to balance customer expectations with delivery and commercial outcomes.
• Excellent communication and stakeholder management.

Responsibilities

• Lead flagship depot operation and deliver outstanding performance.
• Own depot profitability, budgets and year-on-year improvement.
• Develop and empower department heads to build high-performing teams.
• Ensure cohesive cross-department collaboration to meet customer needs.
• Drive a customer-first culture and exceptional service.
• Optimise fleet utilisation, resource planning and productivity.
• Use data and KPIs to drive informed decisions and improvements.
• Champion process improvements across operations and service.

Skills

Leadership

Budget management

People development

Stakeholder management

Data-driven decisions

Operational excellence

Commercial acumen

Job description

Lead a flagship operation. Develop leaders. Deliver profitable growth.

Ready to lead one of Nationwide Platforms' flagship depot operations?

As General Manager at our London East depot, you'll lead one of our flagship depot businesses, taking responsibility for operational performance, customer satisfaction, profitability and people leadership.

This is a high-impact leadership role overseeing a complex operation with significant fleet, customer and operational activity. You'll lead through a team of department heads, developing leadership capability and creating the culture, discipline and accountability needed to deliver exceptional results. Your depot will support some of our largest customers and fulfil complex hire requirements across the UK.

In return you will receive a salary from £65,000 pa (DOE) Company car or cash allowance of £8,750, BUPA Private Medical Care, 25 days annual leave plus back holidays, Life Assurance, Auto Enrolment Pension scheme and Lifestyle Benefits – Discounts on selected high street stores.

What You'll Be Responsible For

• Leading a flagship depot operation and delivering outstanding operational performance.
• Taking ownership of depot profitability, budgets and year-on-year performance improvement.
• Leading and developing a team of department heads to create high-performing teams.
• Ensuring all departments work together to efficiently fulfil customer requirements and deliver excellent service.
• Driving a customer-first culture and ensuring customers remain at the heart of everything we do.
• Optimising fleet utilisation, resource planning and operational productivity.
• Using data and KPIs to drive informed decision-making and performance improvement.
• Championing continuous improvement across processes, productivity and customer service.

What You'll Bring

• Proven experience leading a sizeable depot, operational business unit, logistics operation or similar customer-facing environment.
• Strong commercial acumen with experience managing budgets, costs and business performance.
• Experience leading through managers and developing future leaders.
• A passion for continuous improvement and improving operational performance.
• The ability to balance customer expectations, operational delivery and commercial outcomes.
• Excellent communication and stakeholder management skills.
• A collaborative approach and a desire to see both your team and your peers succeed.

Success in this role is assessed through:

• Commercial Performance
• Customer Engagement
• People Leadership
• Operational Delivery
• Safety & Compliance

Why Join Nationwide Platforms?

As the UK's largest powered access provider, we help customers across the country work safely at height every day.

This is an opportunity to lead a flagship operation where you can genuinely influence performance, develop future leaders and drive business success. You'll be supported by experienced regional and functional teams while having the autonomy to make a real impact.

If you're looking for a role where you can develop people, improve performance and turn ambition into reality, we'd love to hear from you.

Ready for your next leadership challenge?

Join a business where you'll have the opportunity to shape performance, develop exceptional teams and make a lasting impact on customers, colleagues and business success.