General Manager

Quarters Brighton; Brighton; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Auto-enrolment pension

Training opportunities

Supportive team

Job summary

Quarters Brighton is seeking an experienced Venue Operations Lead to manage all venue activities in Brighton. Based at Quarters, you will oversee daily operations, budget adherence, and safety, while coordinating with bookers, promoters and production teams.

You will drive customer experience, lead a multidisciplinary team, and develop processes to ensure efficient events. Start ASAP; weekend and evening work required; full-time position at 187-193 Kings Rd.

Qualifications

• Extensive (5 years) management experience running projects/venues.
• Excellent working knowledge of events/venues.
• Knowledge of licensing, venue legislation, and operations.
• Minimum of 3 years’ experience leading a team.
• Experience managing security.
• Proficient IT including MS Office (notably Excel) and Google Drive.
• Proven ability to manage budgets.
• Excellent interpersonal and communication skills.
• Proactive, hands-on work ethic.
• Highly organised, detail-oriented.
• Creative and proactive problem solver.

Responsibilities

• Run all venue operations, manage budget, and ensure safety.
• Lead cross‑department meetings and coordinate actions.
• Drive commercial viability and new business development.
• Monitor venue activity quality and drive improvements.
• Recruit, lead and develop the core venue team.
• Represent venue in budget and reporting meetings.
• Negotiate contracts with clients and suppliers.
• Ensure licensing compliance and safety legislation.

Skills

Management experience

Budget management

Communication skills

IT literacy (MS Excel)

Organisational skills

Team leadership

Education

Health & Safety qualification

First Aid qualification

Tools

MS Excel

Google Drive

Job description

Reporting to: Operations Director (based in London) Direct reports: Bar Manager & Venue & Production Coordinator (based at Quarters) Salary: Dependant on experience. Full-time, permanent. Weekend and evening work required. Location: On-site: Quarters,187-193 Kings Rd, Brighton, BN1 1NB Start Date: ASAP

Deadline: 16th January

Who We Are

AMAAD curate and produce events and venues across the UK and Europe. From greenfield festivals, venues, and palatial concerts to raves and immersive experiences, we take customers on unparalleled journeys.

Overview

The venue that makes Brighton proud. Not just because we book well, or sound great (though we do). But because we lead with purpose, open our doors wide, and raise the standard for what club culture can look like now. Less nostalgia. More intent. Something new, built to last.

Responsibilities

General

• Running all aspects of the venue, driving the balance between customer experience, practical considerations, budget, creative vision, legislation, and safe operations.
• Embedding collaborative working across the team, be the central point of contact for all departments, leading meetings and discussions to ensure decisions are made and actioned, and all relevant parties aware of what they need to know to fulfil their role.
• Driving the commercial viability of the venue and new business development.
• Monitor the quality of all venue activity and oversee continual improvement and efficiencies.

Leadership

• Recruiting, leading, and managing the core team; coordinating with the wider cross-department team (bookers, external promoters, contractors, marketing) to ensure everyone is working towards the same aim and all are aligned on the venue’s aims.
• Leading by example, approaching work with a motivating, positive, and hands-on attitude.
• Ensuring effective time and project management by implementing systems, processes, and clear communication channels to best suit the needs of the team and venue.
• Represent the venue at budget and reporting meetings with the wider company.
• Building relationships with internal and external bookers, delivering events in line with agreements made by bookers and working together to improve event delivery.
• Fostering a culture of respect, inclusivity, and passion.
• Team development, training, feedback, and support.

Operations

• Plan and manage all venue operations and contractors; ticketing, bar, welfare, security, medics, production, cleaners, contracting, budgeting.
• Responsible for ensuring the Quarters annual budget hits the forecast, constant monitoring and management of all budget lines to achieve this.
• Managing financial, commercial, safety, and HR systems in line with wider company strategy, ensuing companywide processes and ethos is implemented.
• Key holder / Duty Manager for all events.
• Ensure implementation of legislation and industry best practice. Lead on licensing, stakeholder management, ensuring relevant actions are taken and communication is clear and timely.
• Implement and maintain suite of venue documentation, including but not limited to H&S policy, production packs, venue info, accessibility policy, EMPs, FRA, safety checklists, SOP, Risk Assessments, event briefs and reports.
• Negotiate contracts and agreements with clients and suppliers, monitor delivery.
• Facility management, ensuring all venue services are fit for purpose and operating efficiently.
• Budget management. Streamlining costs, brokering deals, benchmarking and tapping into wider company deals if appropriate.
• Ensuring procurement, approval, and payments processes are followed, and reporting on budget and planning status on behalf of the venue team.
• Ensure public facing communications are accurate, informative, and reflective of the venue’s vision (website, emailer, tickets, socials, physical signs)
• Ensure inboxes are managed and replied to appropriately

Personal Specification

• Extensive (5 years) management experience running projects / events / venues.
• Excellent working knowledge of events and/or venues.
• Knowledge of licensing, venue legislation, and venue operations.
• Minimum of 3 years’ experience successfully leading a team.
• Experience Managing security
• Competent IT literacy including MS Office (notably XL), Google Drive, file sharing platforms.
• Proven ability to manage budgets.
• Excellent interpersonal skills, able to communicate effectively at all levels and via all mediums.
• Proactive ‘doer’, able to motivate others and a natural at getting stuck in.
• Highly organised, confident, diligent, resourceful, and hardworking
• Confident, responsive, and pro‑active communicator.
• Creative and positive problem solver, applies logic to situations to find a solution, and know when to ask for help.
• Excellent attention to detail.
• Quick to pick up and implement processes, willingness to learn and develop.
• Desirable
• Up to date knowledge of event industry and/or venue best practice and regulatory requirements.
• Relevant venue/event focused Health & Safety Qualification(s)
• First Aid Qualification(s)
• Incident/emergency response training / experience.
• Technical production experience.

What We Offer

• Opportunity to work in an exciting, innovative and rapidly growing organisation.
• Competitive pay, auto-enrolment pension and other benefits
• Training opportunities, proactive line management and constant encouragement to develop new skill
• Shared knowledge and support across a wide team of event professionals

We are committed to providing equal employment opportunities for all applicants, and to providing employees with a positive and supportive work environment. We actively encourage applications from those with diverse backgrounds and experiences, and/or from marginalised communities.

Address:

187-193 Kings Rd,
Arches,
Brighton,
BN1 1NB