General Manager

Fumo; Birmingham; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a General Manager to lead their vibrant restaurant team. This role involves driving revenue growth, managing operations, and ensuring exceptional customer service. With a focus on team management and compliance, you will have the opportunity to shape the dining experience in a dynamic environment. The company offers a range of benefits, including free meals, staff discounts, and opportunities for professional development. If you are a proactive leader with a passion for hospitality, this is the perfect opportunity to make a significant impact.

Benefits

Free Meals on Duty

50% Staff Discount

Volunteering Days

Elevate Training Academy

Wagestream

Legal and Financial Advice

Colleague of the Month

Best in Class Pension

Global Opportunities

San Carlo Awards

Qualifications

• 5 years experience in a similar managerial role.
• Strong team management and communication skills.

Responsibilities

• Increase revenue and profitability within the restaurant.
• Manage day-to-day operations and staff performance.
• Ensure compliance with company policies and regulations.

Skills

Team Management

Communication Skills

Attention to Detail

Organizational Skills

Proactive Self-starter

Job description

Fumo Selfridgesare hiring an General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.

Colleague Benefits:

• Desirable Shift Pattern - Restaurant closes at 8pm.
• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Wagestream - Access to earned pay at any point of the month
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Responsible for the increase in revenue and profitability within your restaurant.
• Ensure Manager Controller Profit is in line with the company financial targets.
• Ensure stocks and wastage are monitored, accounted for and kept within an acceptable level.
• Accountable and responsible for accurate delivery of new inventory, with timely invoice processing within the company required timeframe.
• Accountable and responsible for high customer feedback scores on all platforms
• Oversee the day-to-day operations of your restaurant locations, ensuring a good working relationship with front of house and back of house team members. Also including managing staff and corrective actions as necessary with support from the head office HR team.
• Managing team rotas, holidays and absences.
• Ensure compliance with internal company policies and industry regulations.
• Accountable for cash handling and governance of closing down procedures.
• Hire new team members through our company Applicant Tracking System and other approved methods of recruitment.
• Train, develop and manage team to company standards in all aspects of their roles, maintaining high levels of customer service and employee engagement.

Required Qualifications & Experience:

• 5 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction