Assistant Manager

Professionals At Play; Leicester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Tips & service charge shared equally

50% off food and drink

Free gaming

Regular team incentives

Paid international trips

Staff socials

Employee Assistance Program

Development courses

Rewards Gateway discounts

Cycle2Work Scheme

Tech purchase plan through TiPJAR

Weekly tips + service charge access

Job summary

Professionals At Play is seeking an Assistant Manager for Roxy Ball Room Leicester Humberstone Gate. You will lead a large team, drive guest satisfaction, manage budgets and KPI targets while upholding brand standards. The role includes weekend work and a 45-hour week, with opportunities for development and incentives.

Join a vibrant 18+ hospitality concept under the Professionals At Play umbrella, known for fun, engaging culture and career growth across 30+ sites nationwide.

Qualifications

• Leadership role for driving business
• Strong hospitality and guest experience focus
• Ability to motivate and develop a team
• Excellent customer service mindset

Responsibilities

• Ensure best gaming experience for guests on every visit
• Input on delivering quarterly business plans
• Lead by example through training and coaching a winning team
• Report financials and venue targets at End of Night Service
• Manage Safety, Security and licensing aspects of the business
• Oversee guest experience platform to improve service and standards
• Maintain brand standards and positive culture
• Encourage team development and growth
• Ensure service standards and duty management during operating hours
• Create in-house incentives to hit KPI targets
• Be an industry expert in duty management

Skills

Leadership

Hospitality

Team motivation

Customer focus

Job description

ASSISTANT MANAGER

ROXY BALL ROOM LEICESTER HUMBERSTONE GATE

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Encourage your team members within their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
• Be an industry expert in all areas of duty management

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

WHAT YOU GET

• Salary £32000
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink and free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE ROXY TEAM?

GOOD LUCK!