Assistant Manager

Professionals At Play; Birmingham; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

50% off food and drink

Free gaming

Regular team incentives (paid trips)

2 Staff socials

Employee assistance program

Development opportunities

Rewards gateway discounts

Cycle2Work

TiPJAR tips access

Job summary

Roxy Ball Room Victoria Square Birmingham, part of Professionals At Play, seeks an Assistant Manager to lead a large hospitality team and elevate the guest gaming experience. You will drive brand standards, train staff, and manage safety, licensing, and KPI reporting.

Ideal candidates bring energetic leadership, a passionate, playful attitude, and a commitment to delivering excellent service in a high-volume venue. Weekend and holiday shifts are expected.

Qualifications

• Demonstrated ability to lead a team and develop staff.
• Focus on delivering exceptional guest experiences in a hospitality setting.
• Strong hospitality mindset with a fun, engaging approach.
• Excellent communication and people skills.

Responsibilities

• Ensure the best gaming experience for guests on every visit.
• Input on delivering quarterly business plans and targets.
• Lead by example through training, coaching and development of the team.
• Report venue financials and KPI targets at End of Night Service.
• Manage safety, security and licensing aspects of the business.
• Oversee guest experience platform to improve service and standards.
• Maintain a fun culture aligned with brand standards and company ethos.
• Encourage growth and development of team members.
• Uphold service standards and duty management across operating hours.
• Create in-house incentives to boost KPI performance.
• Be an industry expert in duty management.

Skills

Team leadership

Guest experience

Hospitality

Communication

Job description

ASSISTANT MANAGER

ROXY BALL ROOM VICTORIA SQUARE BIRMINGHAM

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

ROLE Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Encourage your team members within their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
• Be an industry expert in all areas of duty management

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

WHAT YOU GET

• Salary £32,000
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink and free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE ROXY TEAM?

GOOD LUCK!