General Manager

JDGYMS; Birchfield; On-site; GBP 38,000 - 55,000; Full time

Job summary

JD Gyms seeks an inspirational General Manager to lead a busy club, develop standards and grow membership. You will oversee a team of Fitness Coaches and General Assistants, ensuring high service levels and a safe, clean facility.

You will drive sales, co-ordinate local marketing, and be an ambassador for the brand, delivering outstanding member experiences and achieving targets.

Candidates with proven leisure management experience and a passion for customer service are encouraged to apply.

Qualifications

• Proven track record of management in leisure
• Passionate about customer service and leadership
• Track record in driving sales and coordinating local marketing
• Experience as General Manager or Fitness Manager preferable

Responsibilities

• Lead and develop the gym team to meet daily targets
• Ensure brand standards and health & safety policies
• Drive membership growth and secondary spend
• Maintain cleanliness and safe facility operations
• Manage banking and wastage to maximise profit
• Represent the brand as JD Gyms ambassador

Skills

Management experience

Customer service

Sales

Team leadership

Marketing coordination

Job description

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.