General Manager

Forest Holidays Group Limited; Beddgelert; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a General Manager in a stunning forest setting! This exciting role involves leading a dedicated team to deliver exceptional guest experiences while ensuring operational excellence. You will oversee all aspects of the location, manage budgets, and foster a strong health and safety culture. With a commitment to sustainability, you’ll drive business success while promoting a collaborative environment. Enjoy fantastic benefits, including live-in accommodation, generous holiday allowance, and performance-based bonuses. Don't miss this opportunity to make a significant impact in the UK’s most recommended holiday provider.

Benefits

Live-in Accommodation

Generous Holiday Allowance

Performance-based Bonuses

Social Events and Awards Evenings

Pension Scheme

Paid Volunteer Day

Subsidised Meals

Wellbeing Events & Activities

Discounts on Cabin Breaks

Hundreds of Discounts

Qualifications

• Senior management experience overseeing large operational teams.
• Strong planning, organization, and leadership skills.

Responsibilities

• Lead and inspire a large operational team to deliver outstanding service.
• Manage budgets and drive revenue growth while maintaining exceptional standards.

Skills

Team Leadership

Budget Management

Planning and Organization

Customer Service

Sustainability Commitment

Job description

Location:Beddgelert
Salary:£35,000 - £45,000
Working Hours: Full-time - 40 hours per week
Days of Work: Shifts vary Monday to Sunday onRolling Rota.
Live-In Accommodation Available.

Lead Our Team in a Stunning Forest Setting!

We have an exciting opportunity available for a General Manager to join our Beddgelertteam on a full time, permanent basis. Work in one of the UK’s most beautiful forest locations, leading a team dedicated to delivering exceptional guest experiences.

Closing Date for applications is Friday 23rd May

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

About the General Manager role:

As General Manager, you will oversee operational excellence across all areas of the location, including the Forest Retreat (our retail, food & beverage hub), site operations, and administration. You will ensure every guest enjoys a unique and memorable holiday experience, upholding our brand standards and delivering the Forest Feeling

Your Responsibilities:

• Lead and inspire a large operational team to deliver outstanding service.
• Oversee all aspects of guest experience, operations, and administration at the location.
• Manage budgets and drive revenue growth while maintaining exceptional standards.
• Ensure a strong health & safety culture is embedded across the team.
• Motivate and develop your team through training, coaching, and performance management.
• Maintain the highest standards of cleanliness, safety, and presentation across the site.
• Proactively manage guest feedback to enhance the customer experience.
• Due to significant investment into the location project management and delivery experience is required

Skills & Experience:

Our ideal General Manager will be a dynamic leader who can drive the growth and success of their location. You should bring energy, enthusiasm, and a passion for delivering exceptional service.

We’re looking for someone with:

• A full UK driving license and access to a vehicle.
• Senior management experience, ideally overseeing large operational teams.
• Strong planning, organisation, and leadership skills.
• Proven budget management experience, including managing P&L.
• Previous experience in a similar outdoor working environment is desirable.
• A commitment to sustainability and responsible tourism.
• A passion for delivering exceptional guest experiences while driving business success.

Self-motivated and ready to lead the team, you will be key in delivering business results and will make a valued contribution as you help our dynamic and growing business become the UK’s most recommended holiday provider. With experience in team leadership and achieving outstanding results, you’ll ensure every guest experience is consistent and extraordinary. Promoting a collaborative culture, you will bring your experience of leading a team and through training produce the highest standards.

As our General Manager we can offer you:

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Live-in Accommodation - Including all utilities, available for a nominal monthly rent, resulting in approximately £10,000 annual savings.
• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses – Earn a 15% bonus (paid annually) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!