General Aviation Accounts Leader: Client Growth & Retention

Howden Group; England; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden Group is seeking a senior leader to head the General Aviation client relationships, driving retention, service excellence and strategic account management.

You will lead a team of GA account managers, shape territory definitions, budgets and reporting to senior leadership, and ensure high-quality delivery across client touchpoints.

This role combines strategic oversight with hands-on leadership in a collaborative, transformation-minded environment.

Qualifications

• Leadership presence with ability to influence at senior levels.
• Deep understanding of General Aviation market dynamics and customer needs.
• Exceptional relationship management and stakeholder engagement abilities.
• Data-driven approach to optimise process and client service delivery.

Responsibilities

• Lead a high-performing team of General Aviation account managers.
• Define team structure, territories and performance objectives aligned with business goals.
• Identify training requirements and succession planning to build capability within the team.
• Establish a culture of accountability, service excellence, and client-centricity.
• Oversee a portfolio of key General Aviation accounts, acting as executive sponsor for strategic clients.
• Focus on relationships to drive long-term partnerships and retention.
• Forecast budget, pipeline visibility and provide strategic reporting to senior leadership.

Skills

Leadership presence

GA market knowledge

Relationship management

Data-driven decisions

Job description

Howden Group is seeking a senior leader to head the General Aviation client relationships, driving retention, service excellence and strategic account management.

You will lead a team of GA account managers, shape territory definitions, budgets and reporting to senior leadership, and ensure high-quality delivery across client touchpoints.

This role combines strategic oversight with hands-on leadership in a collaborative, transformation-minded environment.